Shop app

Shop is an iOS and Android online shopping assistant app.

Shopify doesn’t yet give apps a way to integrate with the Shop App. As soon as they provide a way, we will be happy to integrate with it.

Until then, customers using the Shop app will not be able to select pickup, delivery, or shipping through our widget.

Once you have Shop Pay enabled, personalized product recommendations from your store will show up in your customers’ Shop feeds.

If you do not want customers placing regular shipping orders as if our app does not exist, we recommend turning off Shop Pay for the time being.

Please contact Shopify support for any further questions about the Shop app.

Shop app in an order

You can recognize that an order has been made through Shop app at the bottom of the order view timeline. Instead of the Online store, the note will say "The customer placed this order on Shop."

This order will not have Store Pickup + Delivery attributes, as it did not go through our app. The rates shown at checkout would be fallback rates (if you're using Store Pickup + Delivery rates and have fallback rate enabled).

Marija is the author of this solution article.

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