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Order processing
Order processing
Marija avatar
Written by Marija
Updated over a week ago

When the customer completes their order, the order first goes to Shopify. Our app will then process the order only if it has our attributes in the additional details.

When Zapiet - Pickup + Delivery processes an order, it will:

  1. Bring the order into the Zapiet - Pickup + Delivery Orders tab

  2. Tag the order

  3. Send internal emails that get sent from our app

  4. Update the pickup address in the Shopify order if the customer changed it

  5. Send the order to other integrated services

If the customer bypassed our app, the order will not be processed in Zapiet - Pickup + Delivery. Read more in our Order is not appearing in Zapiet dashboard article.

Orders in Zapiet - Pickup + Delivery

When using Zapiet - Pickup + Delivery, we recommend managing your orders in Zapiet - Pickup + Delivery Orders tab. Learn more in our Order management.

All of your pickup and delivery orders should be showing in Zapiet - Pickup + Delivery. Shipping orders will only be processed if you have the date picker turned on, or are adding shipping tags.

Pickup orders:

  1. Order marked as Ready for Pickup

  2. Security code is sent to the customer

  3. Order marked as Picked up

    • Order is fulfilled and archived in Shopify

Delivery orders:

  1. Order marked as Ready for delivery

  2. Order marked as Dispatched

    • Order is fulfilled and archived in Shopify

  3. Order marked as Delivered

Shipping orders:

  1. Order marked as Ready for shipping

  2. Order marked as Dispatched

    • Order is fulfilled and archived in Shopify

  3. Order marked as Received

Tags in Zapiet - Pickup + Delivery

Zapiet - Pickup + Delivery adds tags to your Shopify order view.

We offer:

  • Delivery option-specific tags

  • Date and time tags

  • Location-specific tags

Internal emails

Learn more about the location-specific notifications we send in our Pickup notifications and Delivery notifications articles.

Correct modified shipping address

If a customer changes the pickup address fields by mistake, we will change the address back to the pickup location after the order has been placed. The setting will need to be turned on in Zapiet - Pickup + Delivery > Settings > Store pickup.

At the moment, Shopify doesn't allow us to modify checkout in any way (unless you're on Shopify Plus). They want to make sure the checkout is as secure as possible for everyone and that code changes to it won't 'break' the checkout process or put customers' personal information at risk.


Take a look at our App compatibility article for possible integrations.

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