Shopify notifications don’t include our app's details by default. You can update your order confirmation, shipping confirmation and new order email to include these details.
Your customers will get the order confirmation when the order is created, and shipping confirmation when the order is fulfilled in Shopify.
If you have already customized your Shopify email templates, you will need to manually update your emails using our Liquid variable reference guide. Alternatively, you can use an app like OrderlyEmails.
We recommend using Zapiet - Pickup + Delivery customer notifications and internal notifications, along with using our template for the Shopify order confirmation email.
How do customer facing email notifications work?
Shopify sends the order confirmation email when the order is made
Zapiet - Pickup + Delivery sends an email when the order is marked as ready for pickup/delivery
Zapiet - Pickup + Delivery sends an email when the order is marked as dispatched
Zapiet - Pickup + Delivery sends an email when the order is marked as picked up/delivered
Shopify sends shipping confirmation email when the order is fulfilled in Shopify (for delivery and shipping orders) if delivery notifications in Zapiet - Pickup + Delivery are disabled
Learn more about Zapiet - Pickup + Delivery notifications in our Customer facing notifications article.
As Shopify no longer supports SMS template customizations, Zapiet - Pickup + Delivery is no longer compatible with SMS notifications. For more information, please take a look at Shopifys changelog.
How do internal email notifications work?
Zapiet - Pickup + Delivery sends:
New pickup order email
Updated pickup order email
New delivery order email
Updated delivery order email
Those can be modified or disabled in Zapiet - Pickup + Delivery > Settings > Notifications. Please take a look at our Internal notifications article for more information.
Shopify sends:
New order email
Order confirmation email
The email a customer will receive from your store (through Shopify) when they place an order.
Login to your Shopify admin and click Settings.
Click Notifications.
Click Order confirmation.
Click the link below to download the Order Confirmation template.
Copy and paste the code from the downloaded file into the Email body field.
Click Save.
Note
To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.
Your order confirmation emails should now look similar to the image below.
New order email
The email notification you—the store owner—receive from Shopify when a customer places an order.
Shopify sends this notification to all the recipients listed within Shopify to notify them of all orders for all locations. Read more about this notification in Shopify New order notifications article.
For location specific email notifications, take a look at our Internal notifications article for more information.
Login to your Shopify admin and click Settings.
Click Notifications.
Click New order within the Staff order notifications section.
Click the link below to download the New Order template.
Copy and paste the code from the downloaded file into the Email body field
6. Click Save.
Note
To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.
Your new order emails should now look similar to the image below.
Shipping confirmation email
This is the email your customers will receive when their order is fulfilled in Shopify.
Shipping confirmation can be used as a dispatched notification. In order for the notification to be triggered, the order will need to be fulfilled in Shopify.
Note
If you are using Zapiet - Pickup + Delivery delivery notifications (recommended), this notification will be disabled.
There are a few ways to fulfil an order in Shopify:
Manually, by clicking fulfil in Shopify.
Automatically when the order is marked as dispatched (requirements below).
Turn on the setting Mark as fulfilled when dispatched in Zapiet - Pickup + Delivery > Settings > Local delivery.
Mark the order as dispatched in Zapiet - Pickup + Delivery.
For pickup, please use Zapiet - Pickup + Delivery notifications.
Login to your Shopify admin and click Settings.
Click Notifications.
Click Shipping confirmation.
Copy and paste the following into the Email subject field.
{% if attributes.Checkout-Method == "delivery" %}Your delivery order ##{{ name }} is now on the way{% else %}A shipment from order ##{{ name }} is on the way{% endif %}Click the button below to download the Shipping Confirmation template.
Copy and paste the code from the downloaded file into the Email body field.
Click Save.
Note
To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.
Your shipping confirmation emails should now look similar to the image below.
