Email notifications
Marija avatar
Written by Marija
Updated over a week ago

Zapiet - Pickup + Delivery sends customer-facing notifications and internal emails about order status changes.

Shopify notifications don’t include our app's details by default. You can update your order confirmation, shipping confirmation and new order email to include these details.

We recommend using:

Zapiet - Pickup + Delivery

Shopify

Customer notifications for store pickup

Order confirmation with a template that includes our details

Customer notifications for local delivery

Shipping confirmation with a template that includes our details for shipping

Internal notifications for store pickup

New order email with a template that includes our details (optional)

Internal notifications for local delivery


Notification timeline

  1. When the order is created:

    • Shopify sends the Order confirmation email to the customer

    • Zapiet - Pickup + Delivery sends the internal New pickup/delivery order email

    • Shopify sends the internal New order email

  2. When the order is marked as ready for pickup/delivery:

    • Zapiet - Pickup + Delivery sends the Ready for pickup/delivery email to the customer

  3. When the order is marked as dispatched:

    • Zapiet - Pickup + Delivery sends the Out for delivery email to the customer

  4. When the order is marked as picked up/delivered:

    • Zapiet - Pickup + Delivery sends the Picked up/Delivered email to the customer

  5. When the order is fulfilled in Shopify

    • Shopify sends the Shipping confirmation email:

      • This email will be disabled for pickup and delivery orders if you are using Zapiet - Pickup + Delivery notifications

Shopify no longer supports SMS template customizations, so Zapiet - Pickup + Delivery is no longer compatible with Shopify SMS notifications. For more information, please take a look at Shopify changelog.


Zapiet - Pickup + Delivery notifications

Store pickup

  • Customer notifications

    • We send a Ready for pickup email when the order is marked as ready for pickup in Zapiet - Pickup + Delivery

    • We send a Picked up email when the order is marked as picked up in Zapiet - Pickup + Delivery

  • Internal notifications

    • We send a New pickup order email when a new pickup order is placed

    • We send an Updated pickup order when pickup details of the order were internally updated

To learn more about pickup notifications, check our Email notifications for pickup article.

Local delivery

  • Customer notifications

    • We send a Ready for delivery email when the order is marked as ready for delivery in Zapiet - Pickup + Delivery

    • We send an Out for delivery email when the order is marked as dispatched in Zapiet - Pickup + Delivery

    • We send a Delivered email when the order is marked as delivered in Zapiet - Pickup + Delivery

  • Internal notifications

    • We send a New delivery order email when a new delivery order is placed

    • We send an Updated delivery order when delivery details of the order were internally updated

To learn more about delivery notifications, check our Email notifications for delivery article.


Shopify notifications

Shopify notifications don’t include our app's details by default, but you can update your email templates to include these details.

If you have already customized your Shopify email templates, you will need to manually update your emails using our Liquid variable reference guide. Alternatively, you can use an app like OrderlyEmails.


Order confirmation email template

Customers will receive this email from your store (through Shopify) when they place an order.

You can update your order confirmation email to include the details from Zapiet - Pickup + Delivery.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. Click Order confirmation.

  4. Click the button below to download the Order Confirmation template.

  5. Click Edit code.

  6. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your order confirmation emails should now look similar to the image below.


Shopify New order email template

The store owner will receive this notification from Shopify when a customer places an order.

Shopify sends this notification to all the recipients listed within Shopify to notify them of all orders for all locations. Read more about this notification in Shopify New order notifications article.

You can update your new order email to include the details from Zapiet - Pickup + Delivery.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. In the Staff order notifications section, click New order.

  4. Click the button below to download the New Order template.

  5. Click Edit code.

  6. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your new order emails should now look similar to the image below.


Disable staff order notifications

If you would like to receive only Zapiet - Pickup + Delivery internal notifications, you can disable Shopify internal notifications in Shopify settings > Notifications > Staff order notifications > Recipients.


Shipping confirmation email template

Customers will receive this email when their order is fulfilled in Shopify.

You can fulfil an order in Shopify:

  • Manually, by clicking fulfil in Shopify.

  • Automatically when the order is marked as dispatched within Zapiet - Pickup + Delivery.

    1. Turn on the setting Mark as fulfilled when dispatched in Zapiet - Pickup + Delivery > Settings > Local delivery (then it will be applied for shipping as well).

    2. Mark the shipping order as dispatched in Zapiet - Pickup + Delivery.

We recommend using Zapiet - Pickup + Delivery notifications for pickup and delivery. When you have all the pickup and delivery notifications enabled in Zapiet - Pickup + Delivery, this notification will be disabled for pickup and delivery orders.

We recommend using this notification only for your shipping orders.

You can update your shipping confirmation email to include the details from Zapiet - Pickup + Delivery.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. Click Shipping confirmation.

  4. Click Edit code.

  5. Copy and paste the following into the Email subject field.

    {% if attributes.Checkout-Method == "delivery" %}
    Your delivery order {{ name }} is now on the way
    {% else %}
    A shipment from order {{ name }} is on the way
    {% endif %}

  6. Click the button below to download the Shipping Confirmation template.

  7. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your shipping confirmation emails should now look similar to the image below.


Files:

Did this answer your question?