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Email notifications
Marija avatar
Written by Marija
Updated over a week ago

Zapiet - Pickup + Delivery sends customer-facing notifications and internal emails about order status changes.

Shopify notifications don’t include our app's details by default. You can update your order confirmation, shipping confirmation and new order email to include these details.

Zapiet - Pickup + Delivery can send SMS notifications, learn more in our SMS notifications article.

We recommend using:

Zapiet - Pickup + Delivery

Shopify

Customer notifications for store pickup

Order confirmation with a template that includes our details

Customer notifications for local delivery

Shipping confirmation with a template that includes our details for shipping

Internal notifications for store pickup

New order email with a template that includes our details (optional)

Internal notifications for local delivery

New order email with a template that includes our details (optional)


Notification timeline

  1. When the order is created:

    • Shopify sends the Order confirmation email to the customer

    • Zapiet - Pickup + Delivery sends the internal New pickup/delivery order email

    • Shopify sends the internal New order email

  2. When the order is marked as ready for pickup/delivery:

    • Zapiet - Pickup + Delivery sends the Ready for pickup/delivery email to the customer

  3. When the order is marked as dispatched:

    • Zapiet - Pickup + Delivery sends the Out for delivery email to the customer

  4. When the order is marked as picked up/delivered:

    • Zapiet - Pickup + Delivery sends the Picked up/Delivered email to the customer

  5. When the order is fulfilled in Shopify

    • Shopify sends the Shipping confirmation email:

      • This email will be disabled for pickup and delivery orders if you are using Zapiet - Pickup + Delivery notifications


Zapiet - Pickup + Delivery notifications

Store pickup

  • Customer notifications

    • We send a Ready for pickup email when the order is marked as ready for pickup in Zapiet - Pickup + Delivery

    • We send a Picked up email when the order is marked as picked up in Zapiet - Pickup + Delivery

  • Internal notifications

    • We send a New pickup order email when a new pickup order is placed

    • We send an Updated pickup order email when pickup details of the order were internally updated

To learn more about pickup notifications, check our Pickup notifications article.

Local delivery

  • Customer notifications

    • We send a Ready for delivery email when the order is marked as ready for delivery in Zapiet - Pickup + Delivery

    • We send an Out for delivery email when the order is marked as dispatched in Zapiet - Pickup + Delivery

    • We send a Delivered email when the order is marked as delivered in Zapiet - Pickup + Delivery

  • Internal notifications

    • We send a New delivery order email when a new delivery order is placed

    • We send an Updated delivery order email when delivery details of the order were internally updated

To learn more about delivery notifications, check our Delivery notifications article.


Shopify notifications

Shopify notifications don’t include our app's details by default, but you can update your email templates to include these details.

If you have already customized your Shopify email templates, you will need to manually update your emails using our Liquid variable reference guide. Alternatively, you can use an app like OrderlyEmails.

To update your emails with Zapiet - Pickup + Delivery details, follow our video tutorial or the written steps.


Order confirmation email template

Customers will receive this email from your store (through Shopify) when they place an order.

You can update your order confirmation email with Zapiet - Pickup + Delivery details.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. Click Customer notifications.

  4. Click Order confirmation.

  5. Click the button below to download the Order Confirmation template.

    If you're not using English, check our Order confirmation templates in other languages section.

  6. Click Edit code.

  7. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your order confirmation emails should now look similar to the image below.


Order confirmation templates in other languages

If your store is set to Brazilian Portuguese, Danish, Dutch, French, German, Simplified Chinese, Spanish, or Swedish, please use our translated templates.

Click the selected template to download it, then follow the steps in Order confirmation template section.


Shopify New order email template

The store owner will receive this notification from Shopify when a customer places an order.

Shopify sends this notification to all the recipients listed within Shopify to notify them of all orders for all locations. Read more about this notification in Shopify New order notifications article.

You can update your new order email with Zapiet - Pickup + Delivery details.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. Click Staff notifications.

  4. Click New order.

  5. Click the button below to download the New Order template.

  6. Click Edit code.

  7. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your new order emails should now look similar to the image below.


Disable staff order notifications

If you would like to receive only Zapiet - Pickup + Delivery internal notifications, you can turn off Shopify internal notifications in Shopify settings > Notifications > Staff notifications > Recipients.


Shipping confirmation email template

Customers will receive this email when their order is fulfilled in Shopify.

If the order is fulfilled from multiple Shopify locations, the Shipping confirmation will only show products fulfilled from one location (Shopify limitation).

You can fulfil an order in Shopify:

  • Manually, by clicking fulfil in Shopify.

  • Automatically when the order is marked as dispatched within Zapiet - Pickup + Delivery.

    1. Turn on the setting Mark as fulfilled when dispatched in Zapiet - Pickup + Delivery > Settings > Local delivery (then it will be applied for shipping as well).

    2. Mark the shipping order as dispatched in Zapiet - Pickup + Delivery.

We recommend using Zapiet - Pickup + Delivery notifications for pickup and delivery orders.

  • Shipping confirmation notification will be disabled for delivery orders only if you have all delivery notifications enabled in our app. Then, this notification will only be sent for shipping orders.

  • Shipping confirmation notification is always disabled for pickup orders, no matter which Zapiet - Pickup + Delivery notifications you use. If you wish to use this notification for your pickup orders, please contact us on chat.

We recommend using this notification only for your shipping orders.

You can update your shipping confirmation email with Zapiet - Pickup + Delivery details.

  1. Login to your Shopify admin and click Settings.

  2. Click Notifications.

  3. Click Customer notifications.

  4. Click Shipping confirmation.

  5. Click Edit code.

  6. Copy and paste the following into the Email subject field.

    {% if attributes.Checkout-Method == "delivery" %}
    Your delivery order {{ name }} is now on the way
    {% elsif attributes.Checkout-Method == "pickup" %}
    Your order {{ name }} is ready to collect
    {% else %}A shipment from order {{ name }} is on the way
    {% endif %}

  7. Click the button below to download the Shipping Confirmation template.

  8. Copy and paste the code from the downloaded file into the Email body field and click Save.

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your shipping confirmation emails should now look similar to the image below.


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