Pickup security code adds another level of security when customers come to pick up their order. Along with giving you their order number, your customers will need to provide the pickup security code and/or QR code.
Enable the pickup security code
Pickup security code will be enabled on your store by default, in Zapiet - Pickup + Delivery > Settings > Store pickup.
When you mark the order as Ready for pickup, the pickup security code and QR code will be included in the Ready for pickup email Zapiet - Pickup + Delivery sends to your customers. The security code will also be visible in the Ready for pickup SMS if you have SMS notifications enabled.
The security code also be viewed in the additional details in the Shopify order view.
Use the pickup security code
When your customers come to pick up their order, they will need to provide the pickup security code they have received in the Ready for pickup email.
In the single order view, click the Enter security code button.
Enter the pickup security code and click Validate code.
If the code is valid, you can mark the order as picked up. Your customers will then receive their Picked up email.
Use the pickup QR code
When your customers come to pick up their order, they can provide the pickup QR code they have received in the Ready for pickup email to quickly open their order.
Requirements
You will need to have POS set up and the Zapiet - View Orders tile installed
Follow the steps in our Shopify POS guide to view the order and open it. If you have also enabled the pickup security code, you will not need to enter the code to mark the order as picked up.
Disable the pickup security code
If you do not require customer verification during order pickup, then you can disable the pickup security code.
Click Settings, then Store pickup.
In the Security and fraud prevention section, untick Enable pickup security code or Enable QR code scanning on Shopify pos.
Click Save.
Customers will no longer receive a security or QR code when you mark an order as Ready for pickup and your staff won't be asked to enter a code before marking the order as picked up.
Limitations
If you are using the Bulk order status change, you will not be asked to enter the pickup security code, even if it's turned on.