In some cases, your customers will be able to bypass our widget on your cart page. When customers bypass our widget, the order will not be processed by our app.
That means the order:
Will have no information about the method (date/time)
Will not show in our app
Will not be tagged
Will not be sent to any connected partners
May not have the correct pickup/delivery/shipping rate applied.
In that case, we will show fallback rates to your customers so they can still checkout.
To avoid customers bypassing the widget:
If you can proceed to checkout before entering the details in our app, please contact [email protected]
After you have fixed the cause of the issue, you can manually add the attributes to orders so they show up in the Zapiet - Pickup + Delivery dashboard.