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Subscription and billing
Subscription and billing

Learn about effects of subscription plan changes, billing, and pricing for NPO's and development stores

Clemency Farmer avatar
Written by Clemency Farmer
Updated over a week ago

Zapiet - Pickup + Delivery offers multiple plan options, billing periods and pricing for different store types. You can read more about how your bill is calculated in the Shopify App charges article.

We cannot pause your subscription, but you can uninstall the app and we will retain your settings. Take a look at our Pausing your Zapiet - Pickup + Delivery subscription article for more information.


Plan changes

You can change your Zapiet - Pickup + Delivery billing period or subscription by going to Zapiet - Pickup + Delivery > Settings > Subscription > View plans and pricing.


You can pay monthly or yearly, and there are 5 plan options.

Monthly to annual

If you change mid-month to an annual plan, the monthly charge will get adjusted pro rata and both charges will appear on the bill. As Shopify handles the billing of the charge, you will need to check in with their support for more information on the billing cycle.

Annual to monthly

Annual plans are not refundable and cannot be downgraded. After signing up for an annual plan, it is not possible to downgrade until the end of the billing period. Please contact our support team if you wish to downgrade or switch to monthly billing upon your annual plan’s renewal date.

Upgrade your plan

You can upgrade your plan at any time. Shopify will calculate the fees at the end of the month pro rata. The amount of time you are on each plan will be proportionally added to your bill.

For example, if you begin a 30-day billing cycle on a $5.00 plan, and upgrade to a $15.00 plan on day 15 of the billing cycle, then you're charged $5.00 + ($15.00 - $5.00) * (15/30) = $10.00 USD.

For more information, you can check out the Shopify guide to App prorating, upgrades, and downgrades.

Downgrade your plan

You can downgrade your plan at any time if you are paying monthly, and the fees will be calculated proportionally to how long you were on each plan. If you are paying annually, you will need to wait until the end of your billing period to change over.


Billing

Pause your billing

While we don't offer the option to pause the subscription, you can uninstall the app if you need to take a break. We will save your settings and restore them when you re-install the app. Take a look at our Pausing your Zapiet - Pickup + Delivery subscription article for more information.

Refunds

Please note, our app fees are generally non-refundable as per our Terms.


Pricing

Zapiet - Pickup + Delivery has five different subscription plans—for our full price list, please check out our website.

Tax

Zapiet pricing is sales tax (VAT) exclusive, as this is calculated separately by Shopify on your invoice.

Partner stores

Our app has an unlimited free trial on development stores created via the Shopify Partner Program. Please note, these stores are not real stores and cannot accept orders. Usage of our app is free on this type of store until it is converted to a paid Shopify plan.

Plus sandbox stores

Our app has a 14-day free trial on regular paid Shopify stores and Plus test stores, after which billing for your chosen plan will start automatically.

Non-profit organization pricing

Our app has 5 levels of subscription plan available. We have the following special pricing offers for non-profit organizations:

  • Pro plan features for the price of the Advanced plan

  • Advanced plan features for the price of the Essential plan

Please note, this offer is only available as an annual plan, not monthly. Pricing is listed on the Shopify app store.
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In order to activate this special pricing, please contact us at [email protected].

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