Uber Direct is a last-mile delivery solution which offers fast and reliable local delivery for your Shopify orders. By integrating with Uber Direct, you can use the Uber Direct courier network in France.
Requirements
You need to be on the Essential plan or higher with Zapiet - Pickup + Delivery.
Your store must be located in France.
Your store will need access to the Carrier Service API, and Zapiet - Pickup + Delivery will need to be added as a carrier to your domestic shipping profile.
You must have our delivery date and time picker enabled.
Enable this in Zapiet - Pickup + Delivery > Settings > Local Delivery.
Delivery slots must be at least an hour long (e.g. 9:00AM-10:00AM, 2:00PM-5:00PM).
You need to set your maximum driving distance to 10 kilometres, as Uber Direct France will only deliver within 10 kilometers from your store.
Before you can set up integration with Zapiet - Pickup + Delivery, you must contact Uber Direct to discuss pricing plans and sign the contract. After that, please email us at [email protected] and we will help you complete the setup process.
Activate Uber Direct
In Zapiet - Pickup + Delivery, open Settings and click Last mile delivery.
Click Activate Uber Direct France.
Enter your Uber Direct client ID and Uber Direct client secret, then click Activate Uber Direct.
Uber Direct has now been activated—to finish setting up, you need to configure your settings.
Configure settings
Enter your Uber Direct Customer ID.
Tick ID Required, if your deliveries require proof of ID.
Tick Photo required, if a photo is required as proof of delivery.
In the Undeliverable action section, select your preferred action if a package cannot be delivered.
You can set it to Leave at the door, Return or Discard.
Add a support email address.
This will be used to notify you if there is an error when scheduling an order.
Select the locations Uber Direct should handle deliveries for.
Not all locations need to be selected if you're using more than one delivery service.
For all ticked locations, you need to add a contact name and a valid contact phone number.
You can choose to add tracking details to each order and send tracking details to customers. With this setting enabled, your orders will automatically be fulfilled in Shopify.
Click Save.
Orders should now be sent to Uber Direct when they are created. If you are creating test orders, make sure your pickup and delivery addresses are different.
Configure rates
You can use Uber Direct rates or Zapiet - Pickup + Delivery rates for your local deliveries.
Uber Direct rates
For any questions about the rate value, please contact Uber Direct support - we only show the rates they generate.
Add the rate name, and a description if needed.
If you would like to offer free delivery over a certain value:
Tick the free delivery option.
Add the minimum order value over which delivery should be free
If needed, add a handling fee and click Save.
You can read more about handling fees in our calculating handling fees article.
Go to the Rates tab.
Find the Delivery section and click Disable delivery rates.
Click Confirm, disable rates.
Click Save.
Your local delivery rates will only be generated by Uber Direct now.
If you are creating test orders, make sure your pickup and delivery addresses are different.
Zapiet - Pickup + Delivery rates with Carrier Service API
If you're not using Uber Direct for rates, the phone number field in the checkout should be a required section. You can set this in Shopify admin > Checkout > Customer information.
In Zapiet - Pickup + Delivery, click Rates.
Configure the settings.
You can change the price for delivery, the rate name, or add a third-party carrier.
For more information, you can take a look at our charging for delivery article.
Disable Uber Direct
If you would like to stop using Uber Direct, you can disable it.
In Zapiet - Pickup + Delivery, open Settings and click Last mile delivery.
Find Uber Direct France and click Configure settings.
Click Disable Uber Direct France.
If you were using Uber Direct rates, add new checkout rates in the Rates tab for Local Delivery. For more information, you can take a look at our charging for delivery article.
Notes
For any questions about the rate value, please contact Uber Direct France support—we only show the rates they generate.
Cancelled orders in Shopify will also be cancelled in Uber Direct.
Limitations
Customers cannot use Express checkout methods or a third-party sales channel such as Facebook, Instagram, or Pinterest.
Troubleshooting
Ensure you are using the correct API key—if you receive your API key through email, make sure it is not the encrypted password.
Add a Contact name and Contact phone number to all locations Uber Direct handles deliveries for.
Add a support email address to get notifications about failed orders.
If you are testing rates, make sure to use different pickup and delivery addresses.