Gophr
Clemency Farmer avatar
Written by Clemency Farmer
Updated over a week ago

Gophr provides a last-mile delivery service for your local delivery orders.

To automatically send your orders to Gophr, we recommend connecting your Gophr account to Zapiet - Pickup + Delivery.


Requirements

  • You need to be on the Essential plan or higher with Zapiet - Pickup + Delivery

  • Your store must be located in the UK.

  • Your store will need access to the Carrier Service API, and Zapiet - Pickup + Delivery will need to be added as a carrier to your domestic shipping profile.

  • You must have an active Gophr account and API key.

    • Contact Gophr support and ask them for an API key to use with Zapiet - Pickup + Delivery.

  • You must have the delivery date and time picker enabled within Zapiet - Pickup + Delivery.

    • Enable this in Zapiet - Pickup + Delivery > Settings > Local Delivery.

  • You need to add weight to your products.


Activate Gophr

  1. Within Zapiet - Pickup + Delivery click Settings, then Last mile delivery.

  2. Click Activate Gophr.

  3. Enter your Gophr API key and click Activate Gophr.

  4. Enter your Gophr API key again and click Save.

Gophr has now been activated—to finish setting up, you need to configure your settings.


Configure settings

  1. Add a support email address.
    This will be used to notify you if there is an error when scheduling an order.

  2. Select the locations Gophr should handle deliveries for.
    Not all locations need to be selected if you're using more than one delivery service.

  3. For all ticked locations, you need to add a contact name and a valid contact phone number.

  4. You can choose to add tracking details to each order.
    With this setting enabled, your orders will automatically be fulfilled in Shopify.

  5. You do not need to configure the packaging settings—this is an upcoming feature.

  6. Click Save.

Orders should now be sent to Gophr when they are created. If you are creating test orders, make sure your pickup and delivery addresses are different.


Configure rates

You can use Gophr rates or Zapiet - Pickup + Delivery rates for your local deliveries.


Use Gophr rates

  1. Tick Enable Gophr rates.

  2. You can customize the rate name, and add a description if needed.

  3. If you would like to offer free delivery over a certain value:

    • tick the free delivery option,

    • add the minimum order value over which delivery should be free.

  4. If needed, add a handling fee and click Save.
    You can read more about handling fees in our calculating handling fees article.

  5. Go to the Rates tab.

  6. Find the Delivery section and click Disable delivery rates.

  7. Click Confirm, disable rates.

  8. Click Save.

Your local delivery rates will only be generated by Gophr now. If you are creating test orders, make sure your pickup and delivery addresses are different.


Use Zapiet - Pickup + Delivery rates with Carrier Service API

  1. If you're not using Gophr for rates, the phone number field in the checkout should be a required section.
    You can set this in Shopify admin > Checkout > Customer information.

  2. Within Zapiet - Pickup + Delivery > Rates, find the Delivery section.

  3. Configure the settings.
    You can change the price for delivery, the rate name, or add a third-party carrier.
    For more information you can take a look at our charging for delivery article.


Disable Gophr

If you would like to stop using Gophr, you can disable it.

  1. Within Zapiet - Pickup + Delivery click Settings, then Last mile delivery.

  2. Find Gophr and click Configure settings.

  3. Click Disable Gophr.

If you were using Gophr rates, add new checkout rates in the Rates tab for Local Delivery. For more information you can take a look at our charging for delivery article.


Notes

  • For any questions about the rate value, please contact Gophr support—we only show the rates they generate.

  • Canceled orders in Shopify will also be canceled in Gophr.

Limitations:


Troubleshooting

  • Ensure you are using the correct API key.

  • Add a Contact name and Contact phone number to all locations Gophr handles deliveries for.

  • Add a support email address to get notifications about failed orders.

  • If you are testing rates, make sure to use different pickup and delivery addresses.

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