When using Zapiet - Pickup + Delivery, we recommend managing your orders in the Zapiet - Pickup + Delivery Orders tab.
You can mark your orders individually, or in bulk.
Notes
Take a look at our Order processing article to learn more about how the order gets processed in our app.
We send follow-up emails for pickup and delivery orders. You can use Shopify shipping confirmation email as a “ready for shipping” notification. Learn more in our Email notifications article.
Mark the orders individually
Pickup orders
There are three possible buttons to mark your pickup orders:
Mark as ready for pickup
The order should be marked as ready for pickup when you've prepared it. This option will trigger the “Order ready for pickup” email notification.
Enter security code
Enter the security code button will appear if you have turned it on in the settings. Learn more in our Pickup security code article.
Mark as picked up
The order should be marked as picked up when the customer has picked up the order. This option will trigger the “Order picked up” email notification.
After you've marked the order as picked up, it will be marked as completed in Zapiet - Pickup + Delivery.
If you have the setting Mark as fulfilled once picked up enabled in Zapiet - Pickup + Delivery > Settings > Store Pickup, we will automatically fulfil the order in Shopify from the connected location when you mark it as picked up.
The stock will initially be deducted from the default location in Shopify when the order is created. When you mark the order as picked up, we will force Shopify to fulfil the order from the correct location and adjust the stock.
Delivery orders
There are three possible buttons to mark your delivery orders:
Mark as ready for delivery
The order should be marked as ready for delivery when you've prepared it.
This option will trigger the “Ready for delivery” email notification.
Mark as dispatched
The order should be marked as dispatched when it's on its way to the customer (using a courier or your drivers).This option will trigger the “Out for delivery” email notification.
Mark as delivered
The order should be marked as delivered when the order has been delivered to the customer.This option will trigger the “Out for delivery” email notification.
After you've marked the order as delivered, it will be marked as completed in Zapiet - Pickup + Delivery.
If you have the setting Mark as fulfilled once dispatched enabled in Zapiet - Pickup + Delivery > Settings > Local delivery, we will automatically fulfil the order in Shopify from the connected location when you mark it as dispatched.
Fulfilment in Shopify triggers Shopify shipping confirmation.
The stock will initially be deducted from the default location in Shopify when the order is created. When you mark the order as dispatched, we will force Shopify to fulfil the order from the correct location and adjust the stock.
Shipping orders
Shipping orders will only appear in the Zapiet - Pickup + Delivery dashboard if you are using the date picker or adding the shipping tags to your shipping orders.
There are three possible buttons to mark your shipping orders:
Mark as ready for shipping
The order should be marked as ready for shipping when you've prepared it.
Mark as dispatched
The order should be marked as dispatched when it's on its way to the customer (shipped).
Mark as received
The order should be marked as received when the order has been delivered to the customer.
After you've marked the order as received, it will be marked as completed in Zapiet - Pickup + Delivery.
The order will be automatically fulfilled in Shopify from your default location when you mark it as dispatched. If you would like to turn this off, please contact us at [email protected].
Fulfilment in Shopify triggers Shopify shipping confirmation.
Marking the orders in bulk
You can mark your orders in bulk in the Zapiet - Pickup + Delivery > Orders tab. When you select multiple orders, click Actions and select one of the options.
There are 3 options for marking your orders in bulk:
Mark as ready for pickup/delivery
This option can be used for all of your checkout methods when you've prepared them for pickup, delivery, or shipping.
This option will trigger the Ready for pickup email notification.
Mark as dispatched
This option should be used only for your delivery and shipping orders when they have been dispatched and are on the way to the customer.
If you have the setting Mark as fulfilled once dispatched enabled in Zapiet - Pickup + Delivery > Settings > Local delivery, we will automatically fulfil the order in Shopify from the connected location when you mark it as dispatched. This will then trigger Shopify shipping confirmation.
Mark as picked up/delivered
This option can be used for all of your checkout methods when they have been picked up, delivered or shipped to the customer.
This option will trigger the Picked up email notification.
If you have the setting Mark as fulfilled once picked up enabled in Zapiet - Pickup + Delivery > Settings > Store Pickup, we will automatically fulfil the order in Shopify from the connected location when you mark it as picked up.
Limitations
Order status change cannot be reverted.
If you are using the Bulk order status change, you will not be asked to enter the pickup security code, even if it's turned on.
When marking the orders in bulk, use the Mark as dispatched setting only for delivery/shipping orders.