We set data retention policy to 60 days, by default. You can change this in the settings.
Orders older than the set period of days will automatically be deleted from our database and no longer visible on our Dashboard or administrable via the app. You will still be able to access those orders in Shopify > Orders.
Access data retention settings
Click Settings, then Data protection.
In the Data retention section, you can select between 30, 60, 90 or 120 days. If you want to set data retention to 365 days, contact our support team on chat.
Once you've made the changes, click Save.
Limitations
You can only export orders made within your data retention period.
E.g. if your data retention policy is set to 90 days, you will be able to export orders from the last 90 days.
If an order is older than 60 days, it cannot be opened in our app [Shopify limitation], but it can still be exported if your data retention policy is longer than 60 days.