Shopify abandoned checkout emails are not compatible with Zapiet - Pickup + Delivery by default.
Since our widget appears in the cart, customers will choose their date and time in the cart page. When they return using an abandoned checkout link, they will be sent directly to the checkout. This doesn’t give the customer an opportunity to select a new date or time in our widget, which can cause issues with rates and bypassed preparation time.
If you would like to use abandoned checkout emails along with Zapiet - Pickup + Delivery, you will need to make sure your customers cannot go directly to the checkout.
Steps to achieve this will be slightly different, depending on whether you're using the abandoned checkout automation or the abandoned checkout emails.
Abandoned checkout automation
In Shopify click Marketing, then Automations.
In the Abandoned checkout emails by Shopify.
Click “...” then click Edit.
Click on the products section.
Click the eyeball sign in the Button section.
Click Save.
This will ensure that the Continue checkout button is hidden, and your customers will not be able to bypass our widget.
Abandoned checkout email template
In Shopify Settings, click Notifications.
In Orders section, click Abandoned checkout.
Click Edit code.
In the Email body, search for
{{ url }}
Replace
{{ url }}with{{ shop.url }}/cart
Click Save.
The Items in your cart button will now lead the customer to the cart page, instead of the checkout. That way they can re-select the correct date and time in our widget.
Limitations
Shopify uses cookies to allow customers to keep items in the cart for 14 days. After this time the cart link will lead to an empty cart.
The cart contents are stored on the device the customer was using. If the link is accessed from a different device (e.g. a mobile phone), it will lead to an empty cart.
If your store does not have a static cart page the link can be redirected to your home page (e.g. themes that only have a drawer cart).