Eva is a last-mile delivery solution which offers fast and reliable local delivery for your Shopify orders. By integrating with Eva, you can use the Eva courier network in Canada.
Requirements
You need to be on the Essential plan or higher with Zapiet - Pickup + Delivery.
Your store must be located in Canada.
You need to add weight to your products.
Activate Eva
Click Settings, then Last mile delivery.
Click Activate Eva.
Enter your Eva API key and click Save.
Eva has now been activated. To finish setting up, you need to configure your settings.
Configure settings
Add a support email address.
This will be used to notify you if there is an error when scheduling an order.
Select the locations Eva should handle deliveries for.
Not all locations need to be selected if you're using more than one delivery service.
For all ticked locations, you need to add a contact name and a valid contact phone number.
You can choose to add tracking details to each order and send tracking details to customers.
With this setting enabled, your orders will automatically be fulfilled in Shopify.
Click Save.
Orders should now be sent to Eva when they are created. If you are creating test orders, make sure your pickup and delivery addresses are different.
Configure rates
You can use Eva rates or Zapiet - Pickup + Delivery rates for your local deliveries.
Use Eva rates
Requirements
All products that require shipping need to be marked as a Physical product in Shopify.
Your store will need access to the Carrier Service API, and Zapiet - Pickup + Delivery will need to be added as a carrier to your domestic shipping profile.
For any questions about the rate value, please contact Eva support - we only show the rates they generate.
In the Delivery rates section, tick Enable Eva rates.
You can customize the rate name, and add a description if needed.
If you would like to offer free delivery over a certain value:
Tick the free delivery option
Add the minimum order value over which delivery should be free
If needed, add a handling fee and click Save.
You can read more about handling fees in our calculating handling fees article.Go to the Rates tab.
If you're using Zapiet - Pickup + Delivery rates, in the Delivery prices section, expand the menu and click Delete to remove all delivery rates. Then, click Save.
If you're using rates with Carrier Service API, in the Delivery section, click Disable delivery rates. Then, click Confirm, disable rates and Save.
Your local delivery rates will only be generated by Eva now.
If you are creating test orders, make sure your pickup and delivery addresses are different.
Use Zapiet - Pickup + Delivery rates
Requirements
All products that require shipping need to be marked as a Physical product in Shopify.
If you're not using Eva for rates, the phone number field in the checkout should be a required section. You can set this in Shopify admin > Checkout > Customer information.
Click Rates.
If you're using Zapiet - Pickup + Delivery rates, take a look at our Zapiet - Pickup + Delivery rates article to configure delivery rates.
If you're using rates with Carrier Service API, take a look at our Adding rates for delivery (with Carrier Service API) article.
Disable Eva
If you would like to stop using Eva, you can disable it.
Open Settings and click Last mile delivery.
Find Eva and click Configure settings.
Click Disable Eva.
Your Eva integration should now be disabled. If you were using Eva rates, add new checkout rates in the Rates tab for Local Delivery.
If you're using Zapiet - Pickup + Delivery rates, take a look at our Zapiet - Pickup + Delivery rates article to configure delivery rates.
If you're using rates with Carrier Service API, take a look at our Adding rates for delivery (with Carrier Service API) article.
Notes
For any questions about the rate value, please contact Eva support. We only show the rates they generate.
Cancelled orders in Shopify will also be cancelled in Eva.
Each Zapiet - Pickup + Delivery location can only be connected to one last mile delivery provider.
Limitations
Customers cannot use third-party sales channels such as Facebook, Instagram or Pinterest.
Shop Pay is the only supported Express checkout method. Other methods, such as Apple Pay and Google Pay, will show no rates and customers will be unable to checkout.
Troubleshooting
Ensure you are using the correct API key
Add a Contact name and Contact phone number to all locations Eva handles deliveries for.
Add a support email address to get notifications about failed orders.
If you are testing rates, make sure to use different pickup and delivery addresses.