Zapiet

Learn how to show FedEx rates only when customers select shipping in our widget.

After May 2024, FedEx retired their FedEx Web services API. If you're using our <a href="https://support.zapiet.com/en/articles/6279966-rates-setup-guide-with-the-carrier-service-api">rates with the carrier API</a> and would like to use the FedEx rates integration, please reach out to us on chat, and we will upgrade you to <a href="https://support.zapiet.com/en/articles/8130979-zapiet-pickup-delivery-rates">Zapiet - Pickup + Delivery rates</a>.

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You need to use <a href="https://support.zapiet.com/en/articles/6926561-rates-functionality#h_e8407cbce3">Zapiet - Pickup + Delivery rates</a>.

You will need to have an active account with FedEx.

All products that require shipping need to be marked as a Physical product in Shopify.

- You need to use <a href="https://support.zapiet.com/en/articles/6926561-rates-functionality#h_e8407cbce3">Zapiet - Pickup + Delivery rates</a>.
- You will need to have an active account with FedEx.
- All products that require shipping need to be marked as a Physical product in Shopify.

Our latest rates feature allows merchants to use Zapiet - Pickup + Delivery rates without needing access to Shopify Carrier Service API. Take a look at our <a href="https://support.zapiet.com/en/articles/8130979-rates-functions">Zapiet - Pickup + Delivery rates</a> article for more details.

To integrate FedEx with Zapiet - Pickup + Delivery rates, please <a href="https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers/fedex" target="_blank" rel="nofollow noopener noreferrer">add FedEx in Shopify</a>.

Any rates in Shopify that are not set up within Zapiet - Pickup + Delivery will be seen as shipping rates. This will ensure that your customers see discounted rates provided by FedEx.

For any questions about the rate value, please contact FedEx.

If you no longer want to use calculated shipping by FedEx, then you can <a href="https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers/fedex#deactivate-fedex" target="_blank" rel="nofollow noopener noreferrer">disconnect your FedEx carrier account</a> from your Shopify admin.

For any questions about FedEx functionality (rate values, tracking), please contact <a href="https://www.fedex.com/en-us/customer-support.html" target="_blank" rel="nofollow noopener noreferrer">FedEx support in your country</a>.

Check <a href="https://support.zapiet.com/en/articles/8611724-which-version-of-the-rates-am-i-using">which version of the rates am I using</a>, and ensure you are using <a href="https://support.zapiet.com/en/articles/8611724-which-version-of-the-rates-am-i-using#h_ab5ad4bbfb">Zapiet - Pickup + Delivery rates</a>.

- For any questions about FedEx functionality (rate values, tracking), please contact <a href="https://www.fedex.com/en-us/customer-support.html" target="_blank" rel="nofollow noopener noreferrer">FedEx support in your country</a>.
- Check <a href="https://support.zapiet.com/en/articles/8611724-which-version-of-the-rates-am-i-using">which version of the rates am I using</a>, and ensure you are using <a href="https://support.zapiet.com/en/articles/8611724-which-version-of-the-rates-am-i-using#h_ab5ad4bbfb">Zapiet - Pickup + Delivery rates</a>.

Requirements

Enable FedEx

Disable FedEx

Troubleshooting