Frequently asked questions
Clemency Farmer avatar
Written by Clemency Farmer
Updated over a week ago

What are Zapiet's products and services?

Zapiet builds advanced pickup, delivery and shipping tools for Shopify. Learn how Shopify works with pickup and delivery on

A pickup, delivery and shipping app that includes product availability control, Shopify POS integration, live multi-location inventory, and outstanding tools for organizing orders. To view a detailed list of features, plans and pricing, take a look at our website.

A rates app that can calculate the delivery price based on the distance from your store to the customer. For more information take a look at our website.

A rates app that can calculate the delivery price based on the customers zip/postal code. For more information take a look at our website.

What Shopify plan do I need to use for your app?

Zapiet - Pickup + Delivery can be used with the "Basic" or higher Shopify plans. It is not available on the "Starter" plan.

If you'd like to also use our rates features, then you will need to be on the "Shopify" or higher plans.

For more information on the rates feature and the related Shopify plans, take a look at our Carrier Service API article.

Does Zapiet - Pickup + Delivery work with other apps?

You can find the apps that we integrate or are compatible with in our App compatibility article.

If you are looking for a specific app that is not listed, you can test it out and if there are any issues, contact us at [email protected] for more information.

Can I create an order report?

You can create two types of order reports within Zapiet - Pickup + Delivery, or you can use an external app that we integrate with.

If you are on the Advanced or higher plan, you can export your orders to see all the information regarding the orders. If you are on the Professional or higher plan, you can export a production report which will only show the products you need to prepare for the day.

You can also take a look at our app compatibility guide to see which apps we integrate with if you'd like to use a different app for your order reporting.

I have a development/testing store and a live store. Can you import the settings from our other store?

We can transfer the settings from one store and import them into another—contact us at [email protected] with both store URL's and we will do it for you.

Can I charge delivery prices based on delivery days?

We can only create price-based rates or weight-based rates within the app. For more complex shipping rates, you can take a look at our app compatibility guide for the apps we integrate with.

You can create different rates and schedules for different delivery zones—take a look at Creating different delivery schedules for different areas for more information.

Can we use Zapiet - Pickup + Delivery in the checkout pages?

If you are using Shopify Plus, you can use our new checkout extension widget, which will show the Zapiet - Pickup + Delivery widget in the checkout pages.

For more information, contact us at [email protected].

Does Zapiet - Pickup + Delivery work in the mini cart/drawer cart/side cart/ajax cart/modal cart?

Depending on the theme you're using, the widget can't always be placed in the mini cart.

In this case, we redirect the checkout button in the mini cart to the main cart page. If you are using a theme from the Shopify theme store, it should be done automatically when you enable the Zapiet - Pickup + Delivery widget.

If you are using the widget in your mini cart and notice it isn't working correctly, contact us at [email protected] for help.

What does the error message "There was a problem adding the ZapietID to your cart" mean?

When a product is added to the cart, but is no longer in stock when the customer checks out, they will see the error message "There was a problem adding the ZapietID to your cart".

Customers can remove the item that is out of stock, or once the item is available again they can proceed to checkout.

If you'd like to change the wording of this error message, you can do this in Zapiet - Pickup + Delivery > Settings > Text & Design > Widget.

How can I apply for a job with Zapiet?

Take a look at our Careers page for information about the roles we are currently hiring for and apply there. We do not accept any CV's sent through our support helpdesk.

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