Zapiet Eats lets you collect reviews about orders from your customers, either by email or with a widget on your order status page.
Requirements
To add the review widget as an app block, you'll need permission to manage apps from the store owner.
Turn on reviews
Click Settings, then Reviews.
Click Enable.
Email notification
Zapiet Eats can send customers an email asking them to leave a review.
Tick Send an email to customers asking for feedback.
Under Customers will be asked to leave feedback after, set how many minutes after the order is placed the email should be sent. This defaults to 30 minutes.
Take a look at our Customer facing notifications article to edit the wording of this email. It's listed there as the Customer feedback notification.
Preferences
Choose what customers can leave when they respond.
Star rating - customers can rate their order from 1 to 5 stars.
Comment field - customers can leave a short comment.
Click Save at the top of the page to save your changes, or Discard to undo them.
Turn off reviews
You can turn off the email and the order status widget separately, or turn off reviews completely.
To stop sending the review email, go to Settings > Reviews, untick Send an email to customers asking for feedback, then click Save.
To turn off reviews completely, go to Settings > Reviews, click Disable, then click Save.
Add the review widget to your order status page
Once reviews are enabled, you can add a widget to your order status page so customers can leave a review after checking out.
In Settings > Reviews, click Edit checkout next to the checkout configuration you want to update.
If your store has more than one checkout configuration, use Select the checkout configuration to show the details on to choose which one to update.
Click Edit checkout. This opens that checkout configuration in Shopify's checkout editor.
In the top menu, select the Order Status page.
In the bottom of the left side panel, click Add app block.
Select Order tracker and reviews from Zapiet Eats.
Click Save.
The Order tracker and reviews widget is now enabled on your order status page. Repeat these steps for any other checkout configurations you want it to appear on.
To change the wording used in the widget, go to Settings, then Text and design.
Remove the review widget from your order status page
In Settings > Reviews, click Edit checkout next to the checkout configuration you want to update.
In the top menu, select the Order Status page.
Click Sections.
Click Order tracker and reviews.
Click Remove app block.
Click Save.
The Order tracker and reviews widget is now removed from your order status page.