Welcome to Zapiet Eats! This guide will walk you through how our app transforms your Shopify store into a fully functional restaurant ordering system, from initial setup to managing complex kitchen workflows.
Zapiet Eats is designed to bridge the gap between your online storefront and your physical kitchen operations. It allows you to manage real-time orders, schedule menus, and coordinate local delivery or pickup—all within the Shopify ecosystem you already use.
How Zapiet Eats works: The core workflow
Menu & schedule creation: You build a digital menu that can change based on the time of day or the specific location.
The customer experience: Customers use the Zapiet Eats widget on your theme to choose between pickup and delivery and select a time slot that fits your kitchen's availability.
Order management: Once an order is placed, it appears in your orders page, where your staff can accept or decline it in real-time.
Fulfillment & printing: Use our advanced settings to print order tickets for the kitchen.
If you would like to see a demo of Zapiet Eats, please feel free to schedule a call with our team via this link: https://calendly.com/zapiet-support/demo
Step-by-step implementation guides
We have organized our documentation into seven key areas. Follow these setup guides to get you up and running in no time:
Additional reading
For any of the advanced settings, you can check our help center that includes comprehensive guides on all the features. Here's a quick overview to help you find what you need:
Once installed, you’ll define your physical locations and how they handle logistics.
Creating a restaurant
Restaurant pickup settings
Restaurant delivery settings
Product inventory
Bulk blackout dates
This is where you customise what your customers see, including dietary labels and when specific menus are available.
Creating a menu
Pickup and delivery menu availability
Dietary restrictions, allergens, and product labels
Product bundles and daily inventory
For high-volume stores, these guides cover technical integrations, POS setups, and complex order management.
Order processing and management
Setting up and printing via Shopify POS
Creating draft orders
Managing restaurants using CSV
Advanced technical settings (DKIM/DMARC and Lat/Long parameters)
Fine-tune the app's "engine room" to automate communication and set staff permissions.
Internal and customer-facing notifications
Staff member permissions
Cancellations and customer feedback
Last mile delivery providers
Standards, formats, and automatic discount codes