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Cancellations

Explain why an order is cancelled

Clemency Farmer avatar
Written by Clemency Farmer
Updated over a week ago

Predefine your cancellation reasons. By default there are already three options: Restaurant closed, Unavailable item and restaurant too busy.

  1. Click Settings.
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  2. Click Cancellations.
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  3. You can add, edit, rearrange or delete reasons for cancellations.
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Add reason

  1. Click Add reason.
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  2. Add a name.
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  3. Add a description.
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  4. Click Save.
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Edit reason

  1. Next to the cancellation reason, you'd like to edit, click "...".
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  2. Click Edit.

  3. Edit the name and description as needed, and click Save changes.
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Rearrange reason

  1. Next to the cancellation reason, you'd like to move, click "...".
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  2. Click Move up or Move down to rearrange the order of the reasons.
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Delete reason

  1. Next to the cancellation reason, you'd like to delete, click "...".
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  2. Click Delete.
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  3. Click Delete reason.
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Your reason has now been deleted, and will not be available for your team to select when cancelling an order.

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