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Cancellations

Explain why an order was cancelled

Clemency Farmer avatar
Written by Clemency Farmer
Updated over 3 months ago

Predefine your cancellation reasons. By default, there are already three options: restaurant closed, unavailable item and restaurant too busy.

  1. Click Settings.
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  2. Click Cancellations.
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  3. You can add, edit, rearrange or delete reasons for cancellations.
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Add reason

  1. Click Add reason.
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  2. Add a name.
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  3. Add a description.
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  4. Click Save.
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Edit reason

  1. Next to the cancellation reason, you'd like to edit, expand the menu and click Edit.

  2. Edit the name and description as needed, and click Save changes.
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Rearrange reason

  1. Next to the cancellation reason, you'd like to move, expand the menu.
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  2. Click Move up or Move down to rearrange the order of the reasons.
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Delete reason

  1. Next to the cancellation reason, you'd like to delete, expand the menu and click Delete.
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  2. Click Delete reason.
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Your reason has now been deleted, and will not be available for your team to select when cancelling an order.

Related Articles
Creating a restaurant
Creating a menu
Dietary restrictions and allergens
Reports
Accepting incoming orders
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