We recommend managing bookings in the Reservations tab. From there you can confirm requests, seat guests, mark service as finished, cancel bookings, or mark a guest as a no show.
Considerations
Staff need permission to use Reservations.
At least one restaurant must have Enable table reservations turned on. See Restaurant reservation settings.
Reservation statuses
A reservation can have one of these statuses:
Pending payment — The guest still needs to pay a deposit.
Awaiting confirmation — Waiting for your restaurant to confirm the booking.
Confirmed — The booking is confirmed.
Seated — The guest has been seated.
Completed — Service for this booking is finished.
Cancelled — The booking was cancelled.
No show — The guest did not arrive.
View reservations
Click Reservations.
Use the timeline to review bookings for the selected date. Click Today or Go to today to jump to the current day.
Click a reservation to open its details.
Confirm a reservation
If you use Require restaurant confirmation, new requests without a deposit appear as Awaiting confirmation.
Click Reservations.
Open the reservation with status Awaiting confirmation.
Click Confirm.
The reservation is now Confirmed. If guest emails are turned on and the guest has an email address, they receive a confirmation email automatically.
Seat a guest
Click Reservations.
Open a Confirmed reservation.
Click Seat.
The reservation is now Seated.
Complete a reservation
Click Reservations.
Open a Seated reservation.
Click Complete.
The reservation is now Completed.
Cancel a reservation
You can cancel a reservation while it is Pending payment, Awaiting confirmation, or Confirmed.
Click Reservations.
Open the reservation you want to cancel.
Click Cancel reservation.
Optionally select Send the guest an email about this change, then click Cancel reservation to confirm.
The reservation is now Cancelled. This cannot be undone.
Mark as no show
Click Reservations.
Open the reservation for the guest who did not arrive.
Click Mark as no show.
Optionally select Send the guest an email about this change, then click Mark as no show to confirm.
The reservation is now No show.
Pending deposit payments
If a restaurant requires a deposit, online bookings start as Pending payment until the guest pays.
Click Reservations.
Open a reservation with status Pending payment.
Click Copy payment link if you need to send the payment link to the guest again.
After the deposit is paid, the reservation moves to Awaiting confirmation or Confirmed, depending on the restaurant’s confirmation setting.
Create a reservation
You can create a booking for a guest in Zapiet Eats. You can also create bookings from Shopify POS. For POS steps, take a look at our Managing reservations in Shopify POS guide.
Click Reservations.
Click Create reservation.
Select the Location, Party size, Date, and Time.
Enter the Guest name. Optionally add Email, Phone, Occasion, Special requests, and allergy or diet details.
Click Create reservation.
Bookings created in Zapiet Eats or on POS usually start as Confirmed.
Export reservations
Click Reservations.
Click Export.
Choose a From date and To date, then start the export.
Larger exports are emailed to you as a download link.
Google Calendar sync
If Google Calendar is connected, bookings are added or updated when you create, change, or reschedule them. Cancelled and no-show bookings remove the linked calendar event.
For setup steps, take a look at our Syncing reservations with Google Calendar guide.
Notes
When you cancel a booking or mark a no show, you can choose whether to email the guest. Confirming a booking sends the confirmation email automatically when emails are turned on. For full details, take a look at our Reservation notifications guide.
Each booking keeps an activity history so you can see when it was created, confirmed, seated, completed, cancelled, or marked as a no show.
You can also manage bookings from Shopify POS. Take a look at our Managing reservations in Shopify POS guide.
To send Slack messages or other automations when bookings change, take a look at our Automating reservations with Shopify Flow guide.
Limitations
Guests booking online must provide a full name, email address, and phone number. Bookings created in Zapiet Eats can omit email or phone.
Guests booking online can mention allergies in Special requests. Staff can add allergy or diet details in Zapiet Eats or on POS.
Zapiet Eats does not assign a specific table number. Capacity is managed by tables and guests per time slot in restaurant settings.