Zapiet Eats can email guests and your team about table reservations. These emails are managed in Settings → Notifications when table reservations are available on your account.
We send the following guest emails:
We also send one team email:
You can edit the email wording. Emojis are not supported.
Considerations
Guest emails are only sent when the guest has an email address and that email is turned on.
Set your Sender email under Settings → Notifications → General settings.
Team emails go to the addresses entered in each restaurant’s Notifications section.
Guest emails
Reservation payment pending
We send a Reservation payment pending email when a deposit is required and the guest still needs to pay. This usually happens when someone books online and must complete payment in Shopify checkout.
Click Settings.
In the Advanced section, click Notifications.
Under Customer notifications, open Reservations, then click Reservation payment pending.
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Reservation request received
We send a Reservation request received email when a booking is waiting for your restaurant to confirm it. This happens when a guest books online without a deposit and you use Require restaurant confirmation. It can also be sent after a deposit is paid if confirmation is still required.
In Settings → Notifications → Customer notifications, click Reservation request received.
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Reservation confirmed
We send a Reservation confirmed email when a booking is confirmed. This includes:
Online bookings with Automatically confirm reservations turned on (and no unpaid deposit)
Bookings created in Zapiet Eats or Shopify POS
Bookings you confirm in Zapiet Eats
Bookings that become confirmed after a deposit is paid, when automatic confirmation was turned on for that booking
In Settings → Notifications → Customer notifications, click Reservation confirmed.
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Reservation cancelled
We send a Reservation cancelled email when a booking is cancelled.
In Zapiet Eats, you can choose whether to email the guest by selecting Send the guest an email about this change. On Shopify POS, the guest is emailed when an email address is available.
In Settings → Notifications → Customer notifications, click Reservation cancelled.
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Reservation no show
We send a Reservation no show email when a guest is marked as a no show.
In Zapiet Eats, you can choose whether to email the guest by selecting Send the guest an email about this change. On Shopify POS, the guest is emailed when an email address is available.
In Settings → Notifications → Customer notifications, click Reservation no show.
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Team emails
New reservation (internal)
We send a New reservation (internal) email to your team when a new booking is made online, in Zapiet Eats, or on Shopify POS.
Team emails are set per restaurant. Enter the addresses that should receive them for each restaurant.
Enter team email addresses
Click Restaurants.
Click the restaurant you want to edit.
In the Notifications section, under Team notifications, enter the email address(es). Separate multiple addresses with commas.
Click Save.
Edit the team email
Click Settings.
In the Advanced section, click Notifications.
Under Team notifications, click New reservation (internal).
To edit the email, click Edit code.
Click Preview template to check how it looks.
Click Save.
Turn an email on or off
Open the email in Settings → Notifications.
Click Disable notification or Enable notification.
When a guest email is turned off, guests will not receive it. When New reservation (internal) is turned off, your team will not get an automatic email for new bookings.
Preview and send a test email
Open the email in Settings → Notifications.
Click Preview template to review it.
Click Send test email to send a test to yourself.
Logo, colours, and sender email
Click Settings.
In the Advanced section, click Notifications.
Under Design, add or update your logo and accent colour if needed.
Under General settings, enter your store’s sender email address.
Click Save changes.
When emails are not sent
Guest reservation emails are not sent when:
The guest has no email address
That email is turned off
The sender email is not set
The booking moves to Seated or Completed — those statuses do not send guest emails
You only change the date or time — rescheduling does not send a reservation email
Notes
Reservation emails are listed under Reservations in Customer notifications.
Deposit emails can include a payment link so the guest can pay.
For day-to-day booking updates, take a look at our Managing reservations guide.
For Slack messages or other automations outside email, take a look at our Automating reservations with Shopify Flow guide.
Limitations
Emojis are not supported in email wording.
Seating or completing a booking does not send a guest email.
Changing the date or time does not send a guest reservation email.
On Shopify POS, cancel and no-show actions always email the guest when an email address is available. There is no option to skip the email.
Next steps