Zapiet Eats can email customers when an order is accepted, ready, completed, or declined. It can also email your team when a new order is placed or cancelled.
Use this article to turn templates on, edit the wording, and set the sender address. Table reservation emails live on the same page when reservations are enabled.
Before you begin
Add at least one location and turn on Pick-up, Delivery, or Dine-in.
For team emails, open the location and enter addresses under Team notifications. Separate multiple addresses with commas.
Staff who edit templates need permission for Settings.
Open Notifications
In Zapiet Eats, go to Settings > Notifications.
Review Customer notifications and Team notifications.
Customer emails are sent when you change the order status in Zapiet Eats. Team emails are sent to the addresses you entered on each location.
Set the sender and design
In General settings, enter the Sender email.
In Design, add a Logo image if you want a logo on the emails.
Set Logo width (pixels) and Set accent color if needed.
Click Save.
The Sender email receives replies to customer and team emails. To also send from that address, complete email authentication with DKIM. Until authentication is verified, Zapiet Eats sends from its own email address and directs replies to your configured address.
Customer emails
Customer templates are grouped by service.
Pick-up
Ready for pickup: sent when the order is ready for pick-up.
Order picked up: sent when the customer has collected the order.
Delivery
Out for delivery: sent when the order is out for delivery.
Order delivered: sent to confirm the order was delivered.
Order processing
Order accepted: sent when you accept the order.
Order declined: sent when you decline the order.
Customer feedback: sent when review emails are enabled. See Collect customer reviews.
Team emails
Team notifications include:
New pickup order: sent when a customer places a pick-up order.
New delivery order: sent when a customer places a delivery order.
Order cancelled: sent when the order is cancelled.
If reservations are on, New reservation (internal) is also listed. See Configure reservation notifications.
Edit a template
In Zapiet Eats, go to Settings > Notifications.
Select the template you want to change.
Click Edit code.
Edit Subject and Content. Preserve Liquid tags that insert order details.
Click Preview template to check the email.
Click Save, then return to the template preview before sending a test.
You can use Liquid tags in the template to output your accent color and logo. See Use Liquid in email templates.
Send a test
Open the template.
Click Send test.
Enter the Recipient email.
Click Send test.
Turn a template off or on
Open the template.
Click Disable notification to stop sending it. This saves the change immediately.
To turn it back on, click Enable notification in the disabled-notification banner.
If you enable a notification while editing its code, click Save in the editor to keep that change.
Reset a template
Open the template.
Click Reset template.
Click Confirm.
This restores the default wording and cannot be undone.
What customers and staff receive
Customers receive the customer templates you leave enabled when the matching order status changes. Staff receive team emails only if the location has at least one address in Team notifications.
Shopify may also send its own order confirmation. If you accept orders automatically, review whether you still want the Zapiet Eats Order accepted email.