Cancellation reasons are the labels staff choose when they cancel an order. Consistent reasons make the Cancellations report easier to read.
Use this when you want staff to pick a named reason instead of typing a different explanation each time.
Before you begin
Staff who edit reasons need permission for Settings.
Staff who cancel orders need permission for Orders.
Add a reason
In Zapiet Eats, go to Settings > Cancellations.
Click Add reason.
In Name, enter the reason staff will select.
Optionally enter a Description. The description is visible to customers.
Click Save.
The reason appears in the Cancellation reasons list.
Edit a reason
In Zapiet Eats, go to Settings > Cancellations.
Open Actions beside the reason.
Click Edit.
Change the Name or Description.
Click Save changes.
Use Move up or Move down to change the order in the list.
Delete a reason
Open Actions beside the reason.
Click Delete.
Click Delete reason.
This cannot be undone.
How staff use reasons
When staff cancel or reject an order on Orders, they select one of these reasons. Staff can also choose Other and enter a custom explanation. The saved description can be included in the customer notification, so write it for the customer. See Accept and manage orders.
You can review cancelled orders and their reasons on Reports > Cancellations. See Use reports.