Reports summarizes orders, products, cancellations, reviews, and other activity across your locations. Open a report to filter it and, when the report offers it, export the results.
Use this when you want a count of orders, a production list for the kitchen, or a view of customer feedback.
Before you begin
Staff need permission for Reports.
Staff with access to specific locations only see data for those locations.
Open a report
In Zapiet Eats, go to Reports.
Select the report you want to open.
Each report has its own page. Use the filters on that page, such as date or location, when they appear.
Reports you can open
Total orders: orders across your locations, with a list of order number, date, customer, location, and totals.
Popular products: products that sold the most.
Cancellations: cancelled orders and the reasons staff selected.
Reviews: customer ratings and comments. See Collect customer reviews.
Production report: quantities and product details for fulfilment.
Busiest Times: when orders arrive most often.
Revenue Summary: revenue, average order value, fees, and tips.
Delivery Options: order volume and revenue by pick-up and delivery.
Refunds: refunded products and refund rates.
Repeat Customers: customers who ordered more than once.
Contact Reveals: when customers reveal a location phone number from the menu.
Export a report
Some reports show Export CSV or Export report when there is data to export.
Open the report.
Set the filters you want included.
Click Export CSV to open the export dialog.
Enter the Email address that should receive the file.
Click Export.
For Production report, Export report downloads the file directly instead of asking for an email address. Export availability depends on the report and the data in the current view. For Busiest Times, select a populated day and time cell to open its orders before exporting.