Use Orders to see pick-up, delivery, and dine-in orders as customers place them. Open an order to accept it, update its status, print a ticket, or cancel it. Customer emails can go out when the status changes.
Your location can require staff to accept incoming orders. When it does, new orders stay in New until someone accepts or rejects them. If the location accepts orders automatically, they move ahead as soon as the customer places them.
Before you begin
Add at least one location and turn on Pick-up, Delivery, or Dine-in.
Staff need permission to manage Orders for that location.
To change how incoming orders are handled, open the location and use Order processing. Choose Review orders before accepting or Accept orders automatically, then click Save.
Open the orders list
In Zapiet Eats, go to Orders.
Select a location, or keep All locations.
Use search or Filters if you need a smaller list.
Click an order to open Order details.
The list shows status, delivery option, and when the order is due. Draft orders that still need payment appear on Draft orders.
If Board view is available, you can work from columns instead of a list. See Use the orders board. To pair a tablet for the kitchen, see Set up a kitchen display.
Accept an order
When the location requires staff to accept incoming orders, a new order stays in New.
In Zapiet Eats, go to Orders.
Open the order.
Click Accept order.
The order moves to Accepted. Zapiet Eats can send the customer an Order accepted email.
Postpone an order
If you need more prep time before you accept a new order, delay it. The customer is notified that the order is accepted with the extra time.
Open a New order.
Click More actions.
Click Delay order.
Choose how long to Postpone order by.
Click Accept.
Reject an order
Reject only when the location requires staff to accept incoming orders and the order is still New. Rejecting declines the order in Zapiet Eats. Zapiet Eats can then ask Shopify to cancel it. If the customer has already paid, Shopify processes any refund from that cancellation. This cannot be undone.
Open a New order.
Click Reject order.
Choose a cancellation reason. To enter a different reason, select Other and enter the explanation.
Click Select reason.
Review the warning and click Confirm cancellation.
The order is declined. Zapiet Eats can send the customer an Order declined email.
Update order status
After an order is accepted, the available actions depend on its service and current status.
Typical actions:
Pick-up: Mark as ready for pickup, then Mark as picked up.
Delivery: Mark as out for delivery, then Mark as delivered.
Dine-in: Mark as ready, then Mark as served.
You can also click Cancel order from More actions when the order can still be cancelled. Choose a reason, click Select reason, then click Confirm cancellation. Cancellation is no longer available after an order is ready for pick-up, out for delivery, or prepared for dine-in.
When you mark a pick-up or delivery order as picked up or out for delivery, Zapiet Eats can fulfil the matching open fulfilment in Shopify. If Shopify already has a fulfilment for that order, Zapiet Eats does not create another one.
Change a dine-in table
If a dine-in order belongs to a different table, open the order before it is complete.
Click More actions > Change table.
Enter the New table number.
Click Save.
Check the order details to confirm the table number is correct before serving the food.
Open or close a location from Orders
You can stop or resume new orders for a location without leaving Orders.
In Zapiet Eats, go to Orders.
Select the location.
Open Settings and click Close location.
Review the warning and click Close location.
Closing stops same-day ordering for the location. New, unaccepted orders scheduled for today, including ASAP orders, are declined and cancellation/refund processing is requested. Orders scheduled for a future date are left in place. Check the remaining orders before finishing your shift.
To take orders again:
Select the closed location.
Open Settings and click Open location.
What customers see
Customers get Shopify's usual order confirmation. When you change status in Zapiet Eats, Zapiet Eats can also email them, for example when the order is accepted, ready for pick-up, out for delivery, delivered, picked up, or declined.
To choose which emails send, see Configure notifications.