Our latest rates feature allows merchants to use Zapiet - Pickup + Delivery rates without needing access to Shopify Carrier Service API. Take a look at our Zapiet - Pickup + Delivery rates article for more details.
Fallback rates do not apply to Zapiet - Pickup + Delivery rates feature, only the Rates with the Carrier Service API.
Only proceed with this article if, because of the limitations of our newest rates feature, you need to use our rates with the Carrier Service API.
Rates set up in Zapiet - Pickup + Delivery will show when customers go through our widget on your cart page. We attach the information selected in the widget in form of a ZapietID, and are able to show the correct rates at checkout.
Fallback rates will show if the ZapietID is missing, when:
A customer bypassed our widget.
You have sent a draft order to the customer without including the rate.
You are using a third-party sales channel (such as Pinterest or Facebook).
Note
You can use rates set up in the delivery or shipping rates section as your fallback rates—rates set up in the pickup section cannot show as fallback rates.
If you have carriers integrated into your delivery/shipping sections, their rates will show up as fallback rates.
Requirements
You need to add Zapiet - Pickup + Delivery as a rates carrier in Shopify shipping and delivery settings
Enabling fallback rates
Within Zapiet - Pickup + Delivery, click on the Rates tab.
At the bottom of the page, find Fallback rates, and click Enable.
Select your preferred option and click Save.
Limitations
You cannot use the rates set up in the pickup section as fallback rates.
You cannot use the Last mile delivery partners' rates as fallback rates.
Fallback rates for local delivery work only with Free deliveries from all locations or Deliveries are priced the same for all location's pricing policy. If you're using Delivery pricing varies per location for your delivery rates, use shipping rates for fallback rates instead.