In some cases, your customers will be able to bypass our widget on your cart page. When customers bypass our widget, the order will not be processed by our app.
That means the order
- Will have no information about the method (date/time)
- Will not show in our app
- Will not be tagged
- Will not be sent to any connected partners
In that case, we will be showing the Fallback rates if you're using Store Pickup + Delivery rates functionality.
To avoid customers bypassing the widget
- Disable the Buy Now button
- Check if the Express checkout methods appear before customers select options in our widget
- Check if you are using an incompatible app that takes over the checkout button
- If you can proceed to checkout before entering the details in our app, please contact [email protected]