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Email notifications

Shopify notifications don’t include our app's details by default. You can update your order confirmation, shipping confirmation and new order email to include these details.

Your customers will get the order confirmation when the order is created, and shipping confirmation when the order is fulfilled in Shopify.

If you have already customized your Shopify email templates, replacing them with our templates will remove your modifications. Instead, you will need to manually update your emails using our Liquid variable reference guide. You can use the guide for any further modifications of the templates, or use an app like OrderlyEmails.


How do customer facing email notifications work?

  • Shopify sends order confirmation email/SMS when the order is made
  • Store Pickup + Delivery sends an email when the order is marked as ready for pickup (in SPD)
  • Store Pickup + Delivery sends an email when the order is marked as picked up (in SPD)
  • Shopify sends shipping confirmation email/SMS when the order is fulfilled in Shopify (for delivery and shipping orders)

Note

Our app only sends follow up emails for pickup orders. Shopify shipping confirmation email can be used as a ready for delivery/shipping notification.

Learn more about Store Pickup + Delivery notifications in our Customer facing notifications article.

For Shopify SMS notifications template, take a look at our SMS notification template article.


How do internal email notifications work?

Store Pickup + Delivery sends: 

  • New pickup order email
  • Updated pickup order email
  • New delivery order email
  • Updated delivery order email

Those can be modified or disabled in Store Pickup + Delivery > Settings > Notifications. Please take a look at our Internal notifications article for more information.

Shopify sends:

  • New order email

Order confirmation email

The email a customer will receive from your store (through Shopify) when they place an order.

  1. Login to your Shopify admin and click Settings.
  2. Click Notifications.
  3. Click Order confirmation.
  4. Click the link below to download the Order Confirmation template.
    Download order confirmation template
  5. Copy and paste the code from the downloaded file into the Email body field.
  6. Click Save.

Note

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your order confirmation emails should now look similar to the image below.



New order email

The email notification you—the store owner—receive from Shopify when a customer places an order.  

Shopify sends this notification to all the recipients listed within Shopify to notify them of all orders for all locations. Read more about this notification in Shopify New order notifications article.

If you need location specific email notifications, take at our Internal notifications article for more information.

  1. Login to your Shopify admin and click Settings.
  2. Click Notifications.
  3. Click New order within the Staff order notifications section.
  1. Click the link below to download the New Order template.
    Download new order email notification template
  2. Copy and paste the code from the downloaded file into the Email body field
  3. Click Save.

Note

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your new order emails should now look similar to the image below.


Shipping confirmation email

This is the email your customers will receive when their order is fulfilled in Shopify.

Shipping confirmation can be used as a ready for delivery/shipping notification. In order for the notification to be triggered, the order will need to be fulfilled in Shopify.

There are a few ways to fulfill an order in Shopify:

  • Manually, by clicking fulfill in Shopify. 
  • Automatically when the order is marked as dispatched (requirements below).
    1. Turn on the setting Mark as fulfilled when dispatched in Store Pickup + Delivery > Settings > Local delivery. 
    2. Mark the order as dispatched in Store Pickup + Delivery.

For pickup, please use Store Pickup + Delivery notifications.   

  1. Login to your Shopify admin and click Settings.
  2. Click Notifications.
  3. Click Shipping confirmation.
  4. Copy and paste the following into the Email subject field.

    {% if attributes.Checkout-Method == "delivery" %}Your delivery order {{ name }} is now on the way{% else %}A shipment from order {{ name }} is on the way{% endif %}

  5. Click the button below to download the Shipping Confirmation template.
    Download shipping confirmation template
  6. Copy and paste the code from the downloaded file into the Email body field.
  7. Click Save.

Note

To see how the templates look, please create a test order. Our attributes cannot show in a preview because no date is selected.

Your shipping confirmation emails should now look similar to the image below.




A
Andrew is the author of this solution article.

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