Ryde allows you to seamlessly blend internal and outsourced delivery workforces. Features include live route mapping and proof of delivery.

To automatically send your orders to Ryde, we recommend connecting your Ryde account to Zapiet - Pickup + Delivery.

Requirements

You need to be on the Essential plan or higher on Zapiet - Pickup + Delivery.
You must have an active Ryde account and API key.
You must have our delivery date and time picker enabled.
- Enable this in Zapiet - Pickup + Delivery > Settings > Local Delivery.

Activate Ryde

Ryde has now been activated—to finish setting up, you need to configure your settings.

Add a support email address. This is an email address we will use to tell you if there is an issue while scheduling a delivery.
Select the locations Ryde should handle deliveries for.
Not all locations need to be selected if you're using more than one delivery service.
For all ticked locations, you need to add a contact name and a valid contact phone number.
You can choose to add tracking details to each order.
With this setting enabled, your orders will automatically be fulfilled in Shopify. This will let you and your customers see the delivery driver in real-time.
Click Save.

Orders should now be sent to Ryde when they are created.

If you are creating test orders, make sure your pickup and delivery addresses are different.

You can use Ryde rates or Zapiet - Pickup + Delivery rates for your local deliveries.

All products that require shipping need to be marked as a Physical product in Shopify.
Your store will need access to the Carrier Service API, and Zapiet - Pickup + Delivery will need to be added as a carrier to your domestic shipping profile.

For any questions about the rate value, please contact Ryde support - we only show the rates they generate.

You can customize the rate name, and add a description if needed.
If you would like to offer free delivery over a certain value:
- Tick the free delivery option.
- Add the minimum order value over which delivery should be free.
If needed, add a handling fee. You can read more about handling fees in our calculating handling fees article.
Click Save.
Go to the Rates tab.
Check Which version of the rates am I using?
- If you're using Zapiet - Pickup + Delivery rates, in the Delivery prices section, click "..." then Delete to remove all delivery rates. Then, click Save.
- If you're using rates with Carrier Service API, in the Delivery section, click Disable delivery rates. Then, click Confirm, disable rates and Save.

Your local delivery rates will only be generated by Ryde now.

If you are creating test orders, make sure your pickup and delivery addresses are different.

All products that require shipping need to be marked as a Physical product in Shopify.
If you're not using Ryde for rates, the phone number field in the checkout should be a required section. You can set this in Shopify admin > Checkout > Customer information.

Click Rates.
Check Which version of the rates am I using?
- If you're using Zapiet - Pickup + Delivery rates, take a look at our Zapiet - Pickup + Delivery rates article to configure delivery rates.
- If you're using rates with Carrier Service API, take a look at our Adding rates for delivery (with Carrier Service API) article.

If you would like to stop using Ryde, you can disable our integration.

Your Ryde integration is now disabled. If you were using Ryde rates, add new checkout rates in the Rates tab for Local Delivery.

If you're using Zapiet - Pickup + Delivery rates, take a look at our Zapiet - Pickup + Delivery rates article to configure delivery rates.

If you're using rates with Carrier Service API, take a look at our Adding rates for delivery (with Carrier Service API) article.

For any questions about the rate value, please contact Ryde support—we only show the rates they generate.
Cancelled orders in Shopify will also be cancelled in Ryde.

Customers cannot use third-party sales channels such as Facebook, Instagram or Pinterest.

Ensure you are using the correct API key.
Add a support email address to get notifications about failed orders.
Add a Contact name and Contact phone number to all locations Ryde handles deliveries for.
If you are testing rates, make sure to use different pickup and delivery addresses.

If your orders aren’t going to Ryde, please feel free to contact us at [email protected].