Rates setup guide

This is a general guide to help you configure pickup, delivery, and shipping rates with Store Pickup + Delivery. If you have any questions or need help, send us an email to [email protected]

Physical products

We calculate order weight and value only for physical products. These are items marked as Requires shipping in Shopify.

  1. Migrate your shipping rates
  2. Removing your shipping rates from Shopify
  3. Enabling the carrier service
  4. Configure your pickup and delivery rates
  5. Read important notes
  6. Frequently asked questions

Migrate your shipping rates

To prevent your shipping rates from been displayed to your pickup and delivery customers you must migrate your domestic shipping rates from Shopify into Store Pickup + Delivery.

Only migrate your domestic shipping rates not international rates

  1. Open Store Pickup + Delivery and click Rates
  2. Click Add shipping zone (Not able to access the rates page?)
  3. Enter a name for your Zone
  4. Click Add countries and select your country
  5. Now add your weight and price based shipping rates

Removing your shipping rates from Shopify

Once you have migrated all of your domestic shipping rates into Store Pickup + Delivery you should delete them from your Shopify shipping settings.

Do not to delete your domestic shipping zone, only remove the rates from the zone.

Enabling the carrier service

This step should be automatic with no action required, although it's always worth double checking that your store is configured correctly.

  1. Within Shopify click Settings and then Shipping
  2. Click Manage rates
  3. Check Store Pickup + Delivery is listed within your domestic shipping zones Calculated rates section
  4. If you do not see Store Pickup + Delivery click Add rate
  5. Click Use carrier or app to calculate rates
  6. Select Store Pickup + Delivery and click Done
  7. Save your settings

Configure your curbside pickup and delivery rates 

Once you have finished migrating your shipping rates it's important to configure your pickup and delivery rates. These will be configured within the Store Pickup + Delivery rates page.

Remove any pickup or delivery rates you have setup within Shopify's shipping settings.

Also we suggest you disable Shopify's basic local pickup and delivery options, as these are not recommended for use simultaneously with Store Pickup + Delivery.

Read these important notes  

  • ZapietId

    When using our rates feature you will notice a new line property added to your orders called the ZapietId. This is an integral part of how our rates feature works. Due to technical limitations of Shopify we can not automatically remove this once an order has been placed. The ZapietId is not visible to your customers.

  • FedEx, USP, DBD and other couriers
    If you are using a third party courier to generate rates they must also be migrated into Store Pickup + Delivery. You can do this via the Advanced options button. Please note you will not be able to use Shopify's discounted shipping rates.

  • Facebook, Instagram and other channels
    If you are selling on a third party channel such as Facebook or Instagram please ensure that you have enabled Fallback rates for shipping. In-store pickup and local delivery is not currently available for 3rd party sales channels.

Frequently Asked Questions

Why can I not access Rates page?

You can only access our rates features if your Shopify plan includes access to the Carrier Service API.

How do I add the Carrier Service API to my plan?

What is the Carrier Service API?

The Carrier Service API is a paid for add-on for Shopify that allows app developers like us to control which rates are displayed within your checkout. Without it we can not prevent your free pickup rate from showing when a customer selects shipping or delivery.

How do I add the Carrier Service API to my Shopify plan?

You can easily add the Carrier Service API to any Shopify plan. Shopify charge an additional $20/month for this feature or offer it for free if you switch to annual billing. If you are a Shopify Advanced or Plus customer then the Carrier Service API is already included on your plan. 

To get started hop over to and ask the following:

Please can you add the Carrier Service API to my plan for $20/month so that I can use Zapiet's rates features?

Your Shopify guru should be able to activate the Carrier Service API within a matter of minutes. Once Shopify have confirmed the Carrier Service API has been added to your plan log back into Store Pickup + Delivery and click into the Rates page. You should now be granted access.

Andrew is the author of this solution article.

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