Shipt is a grocery delivery service that lets members order groceries from their local store right to their door.

To automatically send your orders to Shipt, we recommend connecting your Shipt account to Zapiet - Pickup + Delivery.

Requirements

You need to be on the Essential plan or higher on Zapiet - Pickup + Delivery.
Your store must be located in the US.
You must have an active Shipt account and API key—reach out to Shipt support if you need help with this.
You need to have delivery date and time pickers enabled within Zapiet - Pickup + Delivery.
- Enable this in Zapiet - Pickup + Delivery > Settings > Local Delivery.

Activate Shipt

Shipt has now been activated—to finish setting up, you need to configure your settings.

Add a support email address.
This is an email address we will use to tell you if there is an issue while scheduling a delivery.
Select the locations Shipt should handle deliveries for.
Not all locations need to be selected if you're using more than one delivery service.
Add a contact name and contact number for each location. That way, Shipt can contact you with any questions regarding pickup.
You can choose to add tracking details to each order.
With this setting enabled, your orders will automatically be fulfilled in Shopify.
Click Save.

Orders should now be sent to Shipt when they are created.

You can use Shipt rates or Zapiet - Pickup + Delivery rates for your local deliveries.

All products that require shipping need to be marked as a Physical product in Shopify.
Your store will need access to the Carrier Service API, and Zapiet - Pickup + Delivery will need to be added as a carrier to your domestic shipping profile.

For any questions about the rate value, please contact Shipt support—we only show the rates they generate.

In Delivery rates section, tick Enable Shipt rates.
Enter your delivery rate name and description. Shipt will automatically calculate the cost of delivery.
If you would like to offer free delivery over a certain value:
- Tick the free delivery option.
- Add the minimum order value over which delivery should be free.
Click Save.
Within Zapiet - Pickup + Delivery, go to the Rates tab.
Check Which version of the rates am I using?
- If you're using Zapiet - Pickup + Delivery rates, in the Delivery prices section, expand the menu and click Delete to remove all delivery rates. Then, click Save.
- If you're using rates with Carrier Service API, in the Delivery section, click Disable delivery rates. Then, click Confirm, disable rates and Save.

Your local delivery rates will only be generated by Shipt now.

If you are creating test orders, make sure your pickup and delivery addresses are different.

All products that require shipping need to be marked as a Physical product in Shopify.
If you're not using Shipt for rates, the phone number field in the checkout should be a required section. You can set this in Shopify admin > Checkout > Customer information.

Click Rates.
Check Which version of the rates am I using?
- If you're using Zapiet - Pickup + Delivery rates, take a look at our Zapiet - Pickup + Delivery rates article to configure delivery rates.
- If you're using rates with Carrier Service API, take a look at our Adding rates for delivery (with Carrier Service API) article.

If you would like to stop using Shipt, you can disable our integration.

For any questions about the rate value, please contact Shipt support—we only show the rates they generate.
Cancelled orders in Shopify will also be cancelled in Shipt.
Each Zapiet - Pickup + Delivery location can only be connected to one last mile delivery provider.

Customers cannot use third-party sales channels such as Facebook, Instagram or Pinterest.
Shop Pay is the only supported Express checkout method. Other methods, such as Apple Pay and Google Pay, will show no rates and customers will be unable to checkout.

Ensure you are using the correct API key.
Add a Contact name and Contact phone number to all locations Shipt handles deliveries for.
Add a support email address to get notifications about failed orders.
If you are testing rates, make sure to use different pickup and delivery addresses.

If your orders aren’t going to Shipt, please feel free to contact us at [email protected].

For any questions related to managing your orders within Shipt please reach out to Shipt support at [email protected].