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Product-specific preparation time

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If you have some products that require more preparation time then others, you can use the product-specific preparation time.


This feature is only available on the Advanced and Pro plans.


Store Pickup

To show Product-specific pickup preparation time, you will need to enable Pickup preparation time.

  1. Go to Store Pickup + Delivery > Locations > [Location Name] > Store pickup
  2. Click Edit settings
  3. Make sure Pickup preparation time is Enabled
  4. Find Product-specific pickup preparation time, and click Add pickup preparation time
  5. Select the products which need specific preparation time
  6. Set product-specific preparation time that suits you
  7. Click Save on the pickup preparation times screen
  8. Click Save to save location settings

Local Delivery

The instructions for local delivery are similar to store pickup. The only difference is that you should do the same steps in the Local delivery section of the location. 


Technical Limitations

  • This feature is not currently available for Shipping.
  • If your product-based preparation time is shorter than the location's general preparation time, the longer time will take precedence. Please make your location's preparation times the shortest possible and apply custom preparation times to all products that need longer to prepare.
  • Specific product preparation times do not have a cutoff time.
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Andrew is the author of this solution article.

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