Urb-it offers sustainable same-day and next-day deliveries for businesses in cities across the UK and France. They deliver on foot, by bicycle or by cargo bike, therefore reducing CO2 emissions, congestion, and pollution. Urb-it’s delivery slots allow for perfectly-timed deliveries to be booked up to 30 days in advance. The same-day delivery option allows for goods to be delivered in as little as 2 hours. As a certified B Corporation™, Urb-it maintains the highest standard of environmental performance and social governance.


To use Urb-it, you will need:

  • To be on the Essential plan or higher on Zapiet - Pickup + Delivery

  • An active Urb-it account

  • Your Urb-it API key + your Urb-it Bearer token

  • Your Zapiet - Pickup + Delivery locations need to have delivery date and time picker enabled

Urb-it covers these countries and cities:

  • United Kingdom

    • London

    • Manchester

    • Bristol,

    • Liverpool (Coming soon)

    • Birmingham (Coming soon)

  • France

    • Paris

    • Bordeaux

    • Strasbourg

    • Lyon

    • Toulouse (Coming soon)

    • Lille (Coming soon)

Creating an Urb-it account

To create an Urb-it account and get your Urb-it API key and Bearer token, you must contact the Urb-it team at [email protected] or visit their website: https://www.urb-it.com/contact

Connect Urb-it with Zapiet - Pickup + Delivery

  1. In Shopify, go to Apps > Zapiet - Pickup + Delivery > Settings > Last Mile Delivery

  2. Find Urb-it and click Activate

  3. Enter your Urb-it API key given to you by the Urb-it team and click activate

  4. When activated, re-enter the Urb-it API key and the Bearer token


Now that Urb-it has been successfully activated, you can configure which of your delivery locations should send orders to Urb-it. You can select all locations if you want all of your deliveries to be managed by Urb-it

Tracking Details

You can enable the tracking details setting to automatically attach tracking details to the Shopify order. You can also enable the setting to send the tracking details to your customer via email. Enabling the tracking details feature will automatically mark your order as fulfilled within Shopify. The tracking URL will take you to the Urb-it tracking page where the customer can enter their phone number and the tracking code to track the package.


You can enable Urb-it rates in the rates section if you would like Urb-it to automatically calculate the delivery rates. Urb-it delivery rates are calculated without VAT included. We recommend adding the VAT percentage as the rate adjustment to ensure you do not lose money on delivery charges. You can also enable free delivery for orders above a certain value.


If you're not using Urb-it for rates, the phone number field in the checkout should be a required section. Please set this in Shopify admin > Settings > Checkout.

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