Zapiet Eats allows you to collect customer feedback by sending an email or by using our customer feedback widget.
Enable customer feedback emails
Zapiet Eats can send an email asking customers to provide feedback about their orders.
Click Settings, then Customer feedback.
Click Enabled.
Tick Send an email to customers asking for feedback setting.
Add how soon after placing an order the customer should receive an email asking for feedback.
In the Preferences section, select if the email should include a Star rating or a Comment field.
Click Save.
Take a look at our Customer facing notifications* article to learn more about the customer feedback email.
Disable customer feedback emails
Click Settings, then Customer feedback.
Click Disable.
The customer feedback emails will now be disabled.
Enable customer feedback order status widget
You can add our customer feedback widget to the order status page. Your customers will be able to leave feedback after their order was collected or delivered.
In Shopify Online Store > Themes tab, click Customize next to the theme you want to edit.
Click Home page, then Checkout and new customer accounts.
Click Checkout, then Order status.
Click Add app block.
Click the Customer feedback by Zapiet Eats to enable our widget.
You will see our widget at the order status page.
Click Save.
The Zapiet Eats customer feedback widget is now enabled on your order status page.
Disable customer feedback order status widget
In Shopify Online Store > Themes tab, click Customize next to the theme you want to edit.
Click Home page, then Checkout and new customer accounts.
Click Checkout, then Order status.
Click Customer feedback by Zapiet Eats.
Click Remove app block.
Click Save.
The Zapiet Eats customer feedback widget is now disabled on your order status page.
