Due to Shopify limitations, we cannot remove the address fields in the checkout, or disable your customers from editing them. If you are a Shopify Plus merchant, you can hide the pickup address fields.
If you're not a Shopify Plus merchant, you can use our feature to prepopulate the shipping address fields in the checkout with your store's address.
Requirements
All physical products need to be marked as This product requires shipping in Shopify.
Enable pickup address prepopulation
In Zapiet - Pickup + Delivery, click Settings.
Click Store Pickup.
In the Checkout section, tick Prepopulate shipping address fields.
Click Save.
Pickup address prepopulation is now enabled on your store.
Disable pickup address prepopulation
In Zapiet - Pickup + Delivery, click Settings.
Click Store Pickup.
In the Checkout section, untick Prepopulate shipping address fields.
Click Save.
Pickup address prepopulation is now disabled on your store.
Limitations
We cannot stop the browser autocomplete from filling out the shipping address form—in this case, the pickup address prepopulation will be overridden.
Troubleshooting
If the pickup address prepopulation is not working, go through our checklist to ensure everything is set up correctly.
All non-digital products need to be marked as a physical product in Shopify.
If at the checkout customers go straight to the rates page and skip the customer information page, double check that the product is marked as a physical in Shopify.
If you are using any incompatible apps then the address may not populate. Check our app compatibility guide to ensure all the apps you are using will work with Zapiet - Pickup + Delivery.
Please test in incognito or privacy mode, to avoid any caching issues. If the prepopulation works in incognito, it is only a browser-based problem and will not affect your customers. To solve this, try clearing your browser cache.
Check if you have a cart form in a cart file. If we cannot locate your cart form, prepopulation will not work.
To solve this, add the ID of “cart_form” to your shopping cart form. This is usually located within your themes cart.liquid or sections/cart-template.liquid file.
id="cart_form"
If you are not comfortable editing code or if you have any further questions, please reach out to our support team at [email protected].