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SMS Notification Templates

Shopify SMS notifications don’t include our app'd details by default. You can update your order confirmation to include these details. Shipping confirmation can be used as a ready for pickup/delivery/shipping notification by using our templates. 

Your customers will get the order confirmation when the order is created, and shipping confirmation when the order is fulfilled in Shopify.

For more information on how Shopify's notifications work with Store Pickup + Delivery, take a look at our Email notifications article.

If you have already modified your SMS template, do not copy and paste the code shown below. Instead you will need to manually update your template using the principles shown below.

Note

Store Pickup + Delivery does not send any SMS notifications directly to the customer. The below notification is sent directly by Shopify.


Order Confirmation

  1. Login to your store and click Settings.
  2. Click Notifications.
  3. Click Order confirmation.
  4. Click SMS.
  5. Copy and paste the following into the Content field.
    Hi{% unless order.customer.first_name == blank %} {{ order.customer.first_name }}{% endunless %}, thanks for your purchase of {{ order.total_price | money }} from {{shop.name}}! {% if order.attributes.Checkout-Method == "pickup" %}{% if order.attributes.Pickup-Date %}You order will be ready for pickup on {{ order.attributes.Pickup-Date | date: "%A, %-d %B %Y" }}{% if order.attributes.Pickup-Time %} at {{ order.attributes.Pickup-Time | date: "%R" }}{% endif %}{% else %}We'll notify you when it's ready.{% endif %}{% elsif order.attributes.Checkout-Method == "delivery" %}{% if order.attributes.Delivery-Date %}You order will be delivered on {{ order.attributes.Delivery-Date | date: "%A, %-d %B %Y" }}{% if order.attributes.Delivery-Time %} between {{ order.attributes.Delivery-Time }}{% endif %}{% else %}We'll notify you when it's out for delivery.{% endif %}{% else %}{% if order.requires_shipping %}We'll notify you when it ships.{% else %}We'll notify you when it's ready.{% endif %}{% endif %} {% if order.order_status_url %}View order ({{ order.name }}): {{ order.order_status_url }}{% endif %}

    Text {{ 'stop' | upcase }} to unsubscribe.
  6. Click Save.

This is how the order confirmation SMS will look like for pickup:


Shipping confirmation

  1. Login to your store and click Settings.
  2. Click Notifications.
  3. Click Shipping confirmation.
  4. Click SMS.
  5. Copy and paste the following into the Content field.
    Hi{% unless order.customer.first_name == blank %} {{ order.customer.first_name }}{% endunless %}, thanks for your purchase of {{ order.total_price | money }} from {{shop.name}}! {% if order.attributes.Checkout-Method == "pickup" %}Your order is ready for pickup! {% elsif order.attributes.Checkout-Method == "delivery" %}You order is ready for delivery!{% else %}{% if order.requires_shipping %}Your order is ready to be shipped!{% endif %} {% endif %} {% if order.order_status_url %}View order ({{ order.name }}): {{ order.order_status_url }}{% endif %}

  6. Click Save.

This is how the shipping confirmation SMS will look like for pickup:



A
Andrew is the author of this solution article.

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