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Integrating Intuitive Shipping [Legacy version]

We recommend using apps like Intuitive Shipping when you have more complex rate needs, like product based rates, date based rates, or any other more advanced scenarios.

If you would like Intuitive Shipping rates to show only for certain checkout methods, we recommend integrating Intuitive Shipping with Store Pickup + Delivery. 

This guide is for the Legacy version of Intuitive Shipping. If you are not sure this is the right version, take a look at our Intuitive Shipping version guide.  

Intuitive Shipping can be used for your delivery and/or shipping rates.
If you want to use it for pickup rates, you will need to change to Version 2.



Requirements

  • In order to use third party app's rates, Shopify requires you to have Carrier service API enabled. Read more in our Carrier service API article.

Enable Intuitive Shipping

In order to integrate Intuitive Shipping in Store Pickup + Delivery, you will need to find your Intuitive Shipping API key.

  1. Go to Apps, then click Intuitive Shipping.  
  2. Within the Intuitive Shipping app, click the Partners tab.
  3. Copy the API key.
  4. Go to Apps, and then click Store Pickup + Delivery.
  5. Go to the Rates tab.  
  6. Depending on the section where you'd like to integrate Intuitive shipping rates, go to the Delivery or Shipping section and click Advanced options.
  7. Find Intuitive Shipping and click Add carrier.           
  8. Paste the API key and tick Enable Intuitive Shipping rates.
  9. Add handling fees if needed, and click Save.

Your Intuitive Shipping rates should be generating through Store Pickup + Delivery now—you can now test them.

  • If you've integrated it in the delivery section, they will show when your customers select delivery in the widget.
  • If you've integrated it in the shipping section, they will show when your customers select shipping in the widget.

Disable Store Pickup + Delivery rates

If you are using Intuitive Shipping rates only, we recommend disabling Store Pickup + Delivery delivery rates, and/or removing any shipping zones in Store Pickup + Delivery shipping section. 

Only Intuitive Shipping should be added as a carrier within Store Pickup + Delivery.

Disable delivery rates

  1. Within Store Pickup + Delivery, open the Rates tab.
  2. Within the Delivery section, click Disable delivery rates.
  3. Confirm to disable rates.
  4. Click Save.

Your Store Pickup + Delivery rates are disabled now, and the delivery rates will be coming from Intuitive Shipping.


Disable shipping rates

  1. Within Store Pickup + Delivery, open the Rates tab.
  2. Within the Shipping section, click Edit next to your shipping zone.
  3. Click Delete zone.
  4. Confirm to delete this shipping zone.

Your Store Pickup + Delivery shipping rates are deleted now, and the only shipping rates will be coming from Intuitive Shipping.


Prevent duplicate rates

When your Intuitive shipping rates are generating through Store Pickup + Delivery, we recommend removing Intuitive Shipping as the carrier from Shopify shipping and delivery settings.

  1. Go to Shopify Settings and then Shipping and delivery.
  2. Under General shipping rates, Click Manage.
  3. Delete Intuitive Shipping as a carrier if it's added in your domestic shipping zone.  


Only Store Pickup + Delivery should be added as a carrier under your domestic shipping zone. Then, our app can control which rates to show at checkout, depending on the checkout method selected in our widget.


Disable Intuitive Shipping

  1. Within Store Pickup + Delivery, open the Rates tab.
  2. Depending on where you've integrated it, find Intuitive Shipping under the delivery or shipping section.
  3. Click Edit.
  4. Untick Enable Intuitive Shipping rates.
  5. Click Save.

Intuitive Shipping rates will no longer appear when selecting delivery or shipping in our app. 

Make sure to add your delivery and shipping rates within our app or Shopify, to make sure your customers can check out. You can take a look at our Rates setup guide for more information.


Troubleshooting

If you're not seeing Intuitive Shipping rates:

  • Check you have followed the correct instructions for your version
  • Check if the correct API key is added
  • If you're in test mode with Intuitive Shipping, make sure you're following their instructions for testing
  • Contact Intuitive shipping at support@intuitiveshipping.com to make sure the rates are set up correctly in their app

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