If you do not require customer verification during order pickup, then you can disable the pickup security code feature by following this guide.
- Login to Store Pickup + Delivery and click Settings
- Click Store Pickup
- Scroll down to the Security and fraud prevention section and uncheck Enable pickup security code
- Click Save
Customers will no longer receive a security code when you mark an order as ready for pickup and your bricks and mortar staff won't be asked to enter a code.