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Pickup notifications


Overview

When your customers place a pickup order on your store two things happen;

  1. Shopify send an order confirmation email to your customer
  2. Store Pickup + Delivery sends an email to your pickup location


Adding pickup details to your order confirmation template

By default the Shopify order confirmation email is tailored towards shipping orders. To improve support for pickup orders we recommend updating your order confirmation template by following the instructions below.  

Note if you have already modified your email templates, do not copy and paste the code shown below.

  1. Login to your store and click Settings
  2. Click Notifications
  3. Click Order confirmation
  4. Click the button below to download the Order Confirmation template
    Download order confirmation template
    Copy and paste the code from the downloaded file into the Email body field
  5. Click Save

Your order confirmation emails should now look similar to the image below:


Shipping confirmation email

This is the email your customer will receive when their order is marked as ready for pickup

  1. Login to your store and click Settings
  2. Click Notifications
  3. Click Shipping confirmation
  4. Copy and paste the following into the Email subjectfield
    {% if attributes.Checkout-Method == "pickup" %}Order {{ name }} is now ready for pickup{% else %}A shipment from order {{ name }} is on the way{% endif %}
  5. Click the button below to download the Shipping Confirmation template
    Download shipping confirmation template
    Copy and paste the code from the downloaded file into the Email body field
  6. Click Save



Adding pickup details to your staff order notification template

When a new order is created on your store Shopify automatically dispatches a "New order" email to the recipients listed within your Shopify -> Settings -> Notifications page. It's important to update this template to inform your colleagues that this order is for pickup.

Note this notification will only be sent to the recipients listed within Shopify. It will notify the recipient(s) of all pickup orders for all locations. If you want to send a notification email to your bricks and mortar locations only when they receive a pickup order see the Bricks and mortar section below.

Note if you have already modified your email templates, do not copy and paste the code shown below.

  1. Click Settings
  2. Click Notifications
  3. Click New order within the order notifications section
  4. Click the button below to download the New Order template
    Download new order template
    Copy and paste the code from the downloaded file into the Email body field
  5. Click Save

Bricks and mortar notifications

You can easily notify your bricks and mortar locations via email when they receive a new pickup order. We currently provide the following internal notifications;

  1. New pickup order
  2. Updated picker order

Changing the sent from address

You can change the sent from email address via the Settings > Notifications page of Store Pickup + Delivery.


How to modify the templates

You can modify the default notification template by following the instructions below:

  1. Click Settings and Notifications
  2. Click New pickup order 
  3. Modify your template as required and click Save

Disabling notifications

At the bottom of each notification template there is a button which allows you to disable the entire notification. 

A
Andrew is the author of this solution article.

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