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Customer-facing notifications

Store Pickup + Delivery only sends follow up emails to customers for pickup orders.

  • We send Ready for pickup email when the order is marked as ready for pickup in SPD
  • We send Picked up email when the order is marked as picked up in SPD

You can customize the logo and accent color—for any functionality customizations, you can manually update your emails using our Liquid variable reference guide

For the general notification overview, take a look at our Email notifications article.



Adding a logo and accent color

You can add your store's logo and accent color to match it. 

  1. In Store Pickup + Delivery > Settings > Notificationsclick Add image or drop images to upload.  
  2. If you need to remove it, click Remove logo. For replacing it, click the image.  
  3. Adjust logo width if needed.     
  4. Select your accent color—the color of the button and the links.          
  5. Click Save.

Your customer notifications should now include those changes. You can preview them within each notification's page. 

Note

Should you not see the accent color change, do one of the following

  • Revert the email templates to default (in case you have not modified the template)
  • Add the liquid variable {{ shop.email_accent_color }} as shown below (in case you've modified the rest of the template).



Managing notifications

You can access our customer-facing notifications in Store Pickup + Delivery > Settings > Notifications.

Click on the notification you'd like to manage.


Ready for pickup email

We send Ready for pickup email when the order is marked as ready for pickup in Store Pickup + Delivery.

  1. Click the Order ready for pickup to reveal the code.
  2. Click Preview to see how the notification will look like to the customer.  

    This is how your preview should look like if you have the date and time picker turned on. Take a look at our Change the date and time format in email notifications article to change the format if needed.

Your ready for pickup email notification should look similar to the one below, if you have the date and time picker enabled.

Note

Should you not see the pickup date and time, do one of the following

  • Revert the email template to default (in case you have not modified the template)
  • Add the following code snippet after {{ attributes.Pickup-Location-Country }}, but before </p>as shown below (in case you've modified the rest of the template).
     {% if attributes.Pickup-Date %}
    <br/><br/>Pickup Date:<br/>{{ attributes.Pickup-Date | date: "%A, %-d %B %Y" }}<br />
     {% endif %}
    {% if attributes.Pickup-Time %}
    <br/>Pickup Time:<br/>{{ attributes.Pickup-Time | date: "%R" }}<br />
    {% endif %}


If you need to change the format, take a look at our Change the date and time format in email notifications article for more information. 


Picked up email

We send Picked up email when the order is marked as picked up in Store Pickup + Delivery.

  1. Click the Order picked up to reveal the code.  
  2. Click Preview to see how the notification will look like to the customer.

Your picked up email notification should similar to the one below.


Disabling notifications

  1. In Store Pickup + Delivery > Settings > Notifications, click the customer notification you'd like to disable.  
  2. Scroll to the bottom of the page and click Disable notification

That notification will now be disabled.


Enabling notifications

  1. In Store Pickup + Delivery > Settings > Notifications, click the customer notification you'd like to enable.  
  2. In the note, click Enable notification.

That notification will now be enabled.


A
Andrew is the author of this solution article.

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