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Customer-facing notifications

Store Pickup + Delivery sends follow-up emails to customers for pickup and delivery orders.

Store pickup

  • We send a Ready for pickup email when the order is marked as ready for pickup in SPD
  • We send a Picked up email when the order is marked as picked up in SPD

Local delivery

  • We send a Ready for delivery email when the order is marked as ready for delivery in SPD
  • We send a Out for delivery email when the order is marked as dispatched in SPD
  • We send a Delivered email when the order is marked as delivered in SPD

You can customize the logo and accent color within the settings—for any functionality customizations, you will need to manually update your emails using our Liquid variable reference guide

For the general notification overview, take a look at our Email notifications article

HTML is supported in Store Pickup + Delivery emails.



Adding a logo and accent color

You can add your store's logo, and accent color to match it. 

  1. In Store Pickup + Delivery > Settings > Notificationsclick Add image or drop images to upload.
  2. If you need to remove it, click Remove logo. For replacing it, click the image.  
  3. Adjust logo width if needed.     
  4. Select your accent color—the color of the button and the links.          
  5. Click Save.

Your customer notifications should now include those changes. You can preview them within each notification's page. 

Note

If you don't see the accent color change, do one of the following

  • Revert the email templates to default (in case you have not modified the template)
  • Add the liquid variable {{ shop.email_accent_color }} as shown below (in case you've modified the rest of the template).



Managing notifications

You can access our customer-facing notifications in Store Pickup + Delivery > Settings > Notifications.

Click on the notification you'd like to manage.


Ready for pickup email

We send a Ready for pickup email when the order is marked as ready for pickup in Store Pickup + Delivery.

  1. Click the Order ready for pickup to reveal the code.
  2. Click Preview to see what the notification will look like to the customer.  

Your ready for pickup email notification should look similar to the one below, if you have the date and time picker enabled.

Note

If you don't see the pickup date and time, do one of the following

  • Revert the email template to default (in case you have not modified the template)
  • Add the following code snippet after {{ attributes.Pickup-Location-Country }}, but before </p>as shown below (in case you've modified the rest of the template).
     {% if attributes.Pickup-Date %}
    <br/><br/>Pickup Date:<br/>{{ attributes.Pickup-Date | date: "%A, %-d %B %Y" }}<br />
    {% endif %}
    {% if attributes.Pickup-Time %}
    <br/>Pickup Time:<br/>{{ attributes.Pickup-Time | date: "%R" }}<br />
    {% endif %}


If you need to change the format, take a look at our Change the date and time format in email notifications article for more information. 


Order picked up email

We send a Picked up email when the order is marked as picked up in Store Pickup + Delivery.

  1. Click the Order picked up to reveal the code.  
  2. Click Preview to see what the notification will look like to the customer.

Your picked up email notification should similar to the one below.


Ready for delivery email

We send a Ready for delivery email when the order is marked as ready for delivery in Store Pickup + Delivery.

  1. Click Ready for delivery to reveal the code.
  2. Click Preview to see what the notification will look like to the customer.

Your ready for delivery email notification should look similar to the one below.


Out for delivery email

We send an Out for delivery email when the order is marked as dispatched in Store Pickup + Delivery.

  1. Click Out for delivery to reveal the code.
  2. Click Preview to see what the notification will look like to the customer.

Your out for delivery email notification should look similar to the one below.



Order delivered email

We send an Order delivered email when the order is marked as delivered in Store Pickup + Delivery.

  1. Click Order delivered to reveal the code.
  2. Click Preview to see what the notification will look like to the customer.

Your order delivered email notification should look similar to the one below.


Disabling notifications

  1. In Store Pickup + Delivery > Settings > Notifications, click the customer notification you'd like to disable.  
  2. Scroll to the bottom of the page and click Disable notification

That notification will now be disabled.


Enabling notifications

  1. In Store Pickup + Delivery > Settings > Notifications, click the customer notification you'd like to enable.  
  2. In the note, click Enable notification.

That notification will now be enabled.


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