A quick troubleshooting guide as to what can cause this error and how to resolve it
Written by Sam Forde
Updated over a week ago
There are several reasons why this error can occur, but fear not all are simple fixes and you should be able to offer pickup again in a few clicks!
Inventory locations are not connected
This error can be caused when you are using our multi-location inventory plan and the outlets within our app are not connected to the locations that you have configured inside of Shopify. Without the connection the app cannot return any inventory levels for any locations and will advise your customers that pickup is not available.
Login to Store Pickup + Delivery and click Settings at the top of the screen
Click Connect Shopify:
Select your location from the drop down menu:
If you're still having issues and none of the above fixes do not work, please reach out to us on [email protected] and we will get back to you ASAP to get a fix in place for you!